Please Help, Double Tax in products!!

  • Resolved alexcitos19

    (@alexcitos19)


    6 years, 5 months ago

    HI!

    I continue with my problem to create a new tax according to certain cities of a state.

    I have my tax table set up this way.

    https://prntscr.com/l0z30i

    Also the configuration for billing information.

    https://prnt.sc/l0z3eq

    When I arrive at the checkout, it creates the tax, but, when I change city or state the new tax is maintained.

    https://prntscr.com/l0z4pq

    When I change city that I should not apply, the tax follows.

    https://prntscr.com/l0z58d

    The same happens when a change of state is maintained.

    I appreciate that you can help me to configure this correctly, I have been more than a month and I can not find a solution. The template I use is Storefront currently.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @alexcitos19

    I’d be happy to help with the double tax issue. None of your screenshots loaded but does this issue happen after switching back to a default theme like Twenty Seventeen and disabling all plugins except for WooCommerce?

    If not, then re-enable each one at a time until you find the one that’s causing the conflict. If this does not help, can you provide us with the screenshot again using https://snag.gy

    Thanks,

    Thread Starter alexcitos19

    (@alexcitos19)

    Hi!

    Send new screenshots.

    General Configuration.
    https://prntscr.com/l0zx54

    Option Tax:
    https://prntscr.com/l0zxhm

    Standard Rates:
    https://prntscr.com/l0zxqz

    Checkout – Tax Correct:
    https://prntscr.com/l0zynq

    Checkout – Tax incorrect:
    https://prntscr.com/l0zz5l

    I’m using storefront because the initial template was BETHEME and it showed flaws, it did not even show the tax.

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Thanks!

    It appears the Priority of the top row ( US ) is causing this issue. Give the rows with included cities a priority of 1 and to current US row a priority of 3 to see if that changes anything.

    Thread Starter alexcitos19

    (@alexcitos19)

    Nothing happened. The Surtax is still applied at the checkout when it changed city or state.

    When I start the form and put a city with the new tax, it applies it. But when I want to change it is still applied and it is never removed.

    It should only be applied in the cities that are listed in the state of Florida.

    https://prntscr.com/l10jf4

    Thread Starter alexcitos19

    (@alexcitos19)

    what am I doing wrong?

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Were you able to figure out the problem in the end?

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @alexcitos19

    We haven’t heard back from you in a while – I hope this means you got this resolved.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
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