Please help; Product feed pro is now pushing incorrect prices to all my products

I have followed the simple troubleshooting steps including deactivating and reactivating the plugin

I have also gone ahead and tried a competitors plugin and it is able to grab correct prices from the same internal attributes. Something is happening internally that I cannot see.

and a 3rd and final update the feed is now once again showing correct prices. I am not going to be able to continue using this product until I can understand why the prices are occasionally incorrect and depending on the timing of the update and the merchant feed update bringing completely incorrect prices into the marketplace? Whats going on?

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with your product prices.

Are you using a 3th party plugin that does things to prices, such as a currency converter or discount plugin?

Hello, no I am not using any kind of currency conversion or other plugin. I have the standard woocommerce package with a few additional plugins related to creating invoices but that is it.

1) HTML/structured data also renders the correct price so I don’t think this is a problem with the front end
2) A different plugin can pull the correct data during this time; using “Regular Price” and “Sale Price”

Our plugin is getting the prices from “somewhere” and is not making-up random prices without being effected by something (like a 3th party plugin).

Alternatively you could map your price field to the “System regular price” and/or “System sale price” as those are the attributes with no plugin logic in it but just the prices being returned by WooCommerce.

supportadtribes, I do agree they are not technically random, although my only problem with that is that you can utilize the same attributes (example “Regular” price and “Sale Price”) during the same time period and get the correct results.

I think the biggest thing I am concerned about is that now the feed generates the correct numbers with no changes to the system. I have seen this twice now and there is no way to diagnose or determine underlying issue. Is there some sort of debug information so I can see the attribute values of each product to see why it might think the prices are what they are?

• This reply was modified 4 years, 3 months ago by plcexchange.

Is there some sort of debug information so I can see the attribute values of each product to see why it might think the prices are what they are?

I am not sure what you mean by this question, the product prices can be found in your feed?

Our plugin is using normal WooCommerce functions to retrieve the product prices:

$product->get_sale_price()
$product->get_regular_price()
$product->get_price()

Yes understood. I am just not sure why then it would be retrieving incorrect pricing if WooCommerce is reporting the correct prices to other plugins/website/structure data/etc. My hope would be we could see what exactly productfeed pro actually “sees” as the correct values to determine where the issue might be (at time of call; what is the actual value of $product->get_regular_price(); ex)

Unfortunately we do not track price history of products.

I understand. So is there anything we can do about this? I am still not fully understanding what is causing the issue but again it seems to be directly related to the plugin as other plugins can grab the same attributes (around the same time period) and retrieve the correct dollar values. It is very strange.

All we can advise you is to use this for now, these parameters are grabbed directly from WooCommerce without any plugin logic that could potentially effect the pricing of the products:

Alternatively you could map your price field to the “System regular price” and/or “System sale price” as those are the attributes with no plugin logic in it but just the prices being returned by WooCommerce.

Im not sure what’s going on either, but i had to change the mapping to “Price (Custom Attribute)” rather than the default “Price” My only guess is that somehow tax is being added.

• This reply was modified 4 years, 2 months ago by jsamos.

Jsamos,

I ended up switching plugins because my prices were off way more then just tax. I know it’s something in the plugin specifically because I grab the same attributes with another plugin and it is able to grab the correct prices every time (even while this plugin pulls the wrong ones). Somewhere it is making a calculation for some reason or for whatever reason altering the value. The worst part is that is not consistent at all; and goes for a day or so with the correct prices (updated hourly) and then will all the sudden update with wrong values again and I won’t know until google tells me there is a mismatch in my prices and what’s on my feed

• This reply was modified 4 years, 2 months ago by plcexchange.