Please help to restore WordPress website

  • Resolved Max

    (@hz-ayw)


    7 years, 1 month ago

    I had a healthy and working website/blog. https://www.3dwithus.com
    Recently I bought SSL Certificate (GeoTrust QuickSSL Premium Certificate for 3dwithus.com) on names.co.uk so I could move site from http to https

    Log of our actions:
    Backup WordPress files using FTP
    Exported “All Content” using export tool

    Changed in dashboard/settings/general:
    https://3dwithus.com to https://3dwithus.com
    https://3dwithus.com to https://3dwithus.com

    added to web/wp-config.php
    define(‘FORCE_SSL_ADMIN’, true);

    added to web/.htaccess
    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^3dwithus.com [NC,OR]
    RewriteCond %{HTTP_HOST} ^www.3dwithus.com [NC]
    RewriteRule ^(.*)$ https://www.3dwithus.com/$1 [L,R=301,NC]

    The site went completely down and I panicked and made a lot of stupid things:

    Trying to restore it back I deleted all WP files via FTP and uploaded them back
    It didn’t help

    Via host provider dashboard “Softaculus Application Installer” Removed WordPress and installed it back

    Now I got to my WordPress dashboard where I activated all plugins and theme and imported XML file using import tool
    I can’t find pages posts images in new dashboard.

    Old cache helps me to keep my website in the state it is now. Some pages still open very well like
    https://3dwithus.com/pla but as soon I will update all goes down, 404 errors come.

    Later I found that for a proper backup I had to back up MySQL tables which I didn’t

    Now MySQL shows message:
    Your PHP MySQL library version mysqlnd 5.0.11-dev – xxxxxxxxx – $Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx $ differs from your MySQL server version 5.5.53. This may cause unpredictable behavior.

    Now FTP FileZilla shows the message:
    “Some files are still being edited or need to be uploaded. If you close FileZilla your changes will be lost.” even if I don’t change anything.

    Host provider says they can’t help.

    Please help me with advice what is the best solution in this situation?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    While it will likely be best to hire a local WordPress professional to assist with your situation — I think the first step would be to get organized without making any further changes.

    -Database—do you or your webhost have any backup copy of an earlier version of your database? (i.e. sql format)

    Does your hosting company have a file manager in cPanel area? if you are having trouble with FTP that might provide alternative access to look around.

    WP-Content folder—uploads (images, documents),theme(s), and plugins are stored in here.

    WP-Config file has important settings. If the settings do not match your database, that might be contributing to the confusion/situation.

    Most of these files are replaceable with a manual download of WordPress from www.ads-software.com. I assume no alterations were made to any core files.
    WP-Admin
    WP-Includes
    as well as some other system files for WordPress

    Here is a finder for hiring WordPress helper: https://jobs.wordpress.net/

    Thread Starter Max

    (@hz-ayw)

    Hi Lisa,

    Thank you for your reply.
    We will consider your advice.

    Regards,
    3DWithUs

Viewing 2 replies - 1 through 2 (of 2 total)
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