Hi @avitable
The error you received is:
[ERROR] [2022-11-01 14:22:50] Download error
[ERROR] [2022-11-01 14:22:50] Error: transfer closed with 50133617 bytes remaining to read
Which means the download was closed by source server before it finished, most likely due to large size of the backup or/and upload limit of the server where you created the backup.
Possible solution:
We have alternate download method that may solve some issues.
To enable it, go to ?Other options” section on the site where you made the backup then:
1. Go to “Other options” section (site where you created the backup)
2. Enable alternate download method: https://prnt.sc/1slr41w
3. Save that section, no need to make new backup
If that won’t help, you can also download and upload your backup file manually via FTP or our upload area below backups list.
Currently issue you received was caused during backup download, if you face any issues during restoration (once your backup will be downloaded), you can try to disable PHP CLI.
1. Go to “Other options” section (site where you want to restore your backup)
2. Disable PHP CLI checking: https://prnt.sc/1sljr31
3. Force stop both processes: https://prnt.sc/1trv1tm
4. Save that section, try to run the restoration once again
Let me know if that worked for you ??
Thank you!
————————
Hi @sbdeweb
Your issue is not really similar, all errors ends with debug code that helps us to provide solution quickly and without questions.
Please in future do not post your debug codes in existing topics, instead create new one. It will make it easier for you and us to track the replies.
In your case the restoration started, but it failed due to broken PHP CLI executable file, it was most likely modified by your hosting provider and it does not work properly.
Your solution would be:
1. Go to “Other options” section
2. Disable PHP CLI checking: https://prnt.sc/1sljr31
3. Force stop both processes: https://prnt.sc/1trv1tm
4. Save that section
Once you do that, run your restoration once again – directly from backups list.
Let me know if that resolves your issue ??
Thank you!