Please help – woocommerce category has broken my site!

Hi there,

It’s not something that I’ve seen before – why do you think the anchor tag “broke” your site? Has this happened before?

Also, can you share a copy of your status report as found under **WooCommerce > Status** as well as a screenshot of the console tab in your browser tools when navigating to a page that’s not working?

Thank you so much for your reply. I assumed it was the anchor tag because everything was working OK and just after I added that, things went pear-shaped.

There are no errors showing in the status report but I get the following errors in the console for the new product page that just doesn’t load (I just get a blank white screen):

Uncaught TypeError: jQuery(…).datepick is not a function
jQuery 4
i
fireWith
ready
J

Uncaught TypeError: e is undefined
jQuery 22
<anonymous>
dispatch
handle
trigger
trigger
trigger
each
each
trigger
xhr
i
fireWith
x
c
send
ajax
j
k
m
d
dispatch
handle

I have deleted the offending category from my database but still have this blank new product issue and the redirection to all posts when I try and duplicate a product. So perhaps it wasn’t the category with link that has caused the problem. I am at a loss, though!

Hi @vickylbh ,

The Status Report gives more information than just errors, like what versions of WordPress, PHP, plugins, etc., are running.

Are you by chance on WordPress 5.5 or higher? WordPress 5.5 removed a JavaScript file called jquery-migrate that some plugins still rely on. It can cause strange things like this, and the error message supports that as a possibility.

As a workaround, you can use the Enable jQuery Migrate Helper plugin. Note that you may need to clear your browser’s cache and cookies in order for the plugin to take effect.

Plugins that are maintained and kept up to date with WordPress changes should have updated to remove that dependency, so if you have any outdated plugins, you may want to update them.

If that doesn’t help, there may be conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If none of this helps, could you please share a copy of that site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. (You can redact your site-specific details if you need to.)

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.