• Stripe isn’t working in Woocommerce after putting in the card details I receive the following message: Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.

    I have updated the theme and php, I have also tried deactivating all plugins apart from Woocommerce and stripe but can’t find the issue. I would appreciate your advice the website is: https://www.lellizzick.co.uk/

    System status below

    
    ### WordPress Environment ###
    
    Home URL: https://www.lellizzick.co.uk
    Site URL: https://www.lellizzick.co.uk
    WC Version: 2.6.12
    Log Directory Writable: ?
    WP Version: 4.5.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.0
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.36.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.6.12
    : 
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ?
    
    ### Active Plugins (20) ###
    
    Bellevue Custom Post Types: by Themovation – 1.2.1
    Bellevue Shortcodes: by Themovation – 1.4.3
    Duplicate Post: by Enrico Battocchi – 3.1.2
    Formidable Forms: by Strategy11 – 2.02.13
    Master Slider Pro: by averta – 2.26.0
    Meta Box Tabs: by Rilwis – 0.1.5
    Meta Box: by Rilwis – 4.10.1
    Ninja Forms: by The WP Ninjas – 3.0.24
    Simple Page Ordering: by Jake Goldman
    10up – 2.2.4
    
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri
    Inc – 1.8.3
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.12.16
    
    Widget Importer & Exporter: by churchthemes.com – 1.3.2
    Widget Logic: by Alan Trewartha – 0.57
    WooCommerce Stripe Gateway: by WooCommerce – 3.0.7
    WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
    WooCommerce: by WooThemes – 2.6.12
    Wordfence Security: by Wordfence – 6.2.10
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 4.0.2
    WP Booking System: by WP Booking System – 3.4.2
    
    ### Settings ###
    
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    
    ### WC Pages ###
    
    Shop Base: #406 - /shop/
    Basket: #407 - /cart/
    Checkout: #408 - /checkout/
    My Account: #409 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Bellevue
    Version: 1.8.5
    Author URL: https://themovation.com
    Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: bellevue/woocommerce/archive-product.php version - is out of date. The core version is 2.0.0
    bellevue/woocommerce/cart/cart.php
    bellevue/woocommerce/single-product.php version - is out of date. The core version is 1.6.4
    
    : Learn how to update outdated templates
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Stripe doesn’t form part of the core WooCommerce plugin – please open a support ticket for that at https://www.woothemes.com/my-account/downloads/

    Thanks ??

    Thread Starter alexwivell

    (@alexwivell)

    I’ve seen other people get support for the same question on here but have tried the suggestions and not worked for me. The link you gave me says

    c Before You Buy
    r Free Extensions
    x iOS App
    Please note that this account is a non-paying customer, so support is limited to the options found on the left.

    If you have purchased a product from us, please log in under the purchasing account. Otherwise please purchase an item to gain access.

    Woocommerce was included in my theme so can I not have any support?

Viewing 2 replies - 1 through 2 (of 2 total)
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