Please read before posting.

  • ResolvedPlugin Author Wordfence Security

    (@mmaunder)


    10 years, 6 months ago

    Hi All,

    If you are a free customer, please post your issue in these forums. Wordfence now has a dedicated support person who is here to help you and other members of our free community.

    Priority support for paid premium customers is available at:

    https://support.wordfence.com/

    NOTE: Many issues that are easily solvable are listed in our FAQ on our support site which you can get to directly using this link:

    https://support.wordfence.com/solution/categories/1000023037/folders/1000035543

    As a premium paid customer you can open tickets on the site above and you will receive priority support. Free customers can also visit the site above and search our knowledge-base for known issues.

    If you’re a free customer you’re welcome to post in these forums and we will read and respond to your post. If you’d like to get a fast and friendly response from us, please help us by following these simple etiquette guidelines:

    Please keep your posts as short as possible. It lets us respond to more posts per day because we have less to read in order to understand your problem and respond.

    Do not hijack someone else’s post. If you have a problem and hope to get help, please start your own thread. Don’t reply to someone else’s thread saying “I have the same problem, here’s my information, how can I fix this.”. Only reply if you’re adding information that may help the original poster and don’t need help yourself.

    We do read every post that appears here and we make every effort to give you a timely response. We value our free community as much as our paid customers.

    Thanks for choosing Wordfence!!

    Regards,

    Mark Maunder
    Wordfence Founder & Feedjit Inc. CEO.

    https://www.ads-software.com/plugins/wordfence/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Every day my WordFence file is changed once this IP hits my website:

    Buffalo, United States IP: 23.94.48.149 [unblock]
    Browser: IE version 8.0 running on WinXP
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    This changes the lock out time to two hours …
    Changes the ‘send email alert’
    Lock out after how many login failures
    Lock out after how many forgot password attempts
    Count failures over what time period
    Amount of time a user is locked out
    How long is an IP address blocked when it breaks a rule

    Deletes: Immediately block the IP of users who try to sign in as these usernames

    Update WordFence is deleted

    Please don’t post responses to stickys. If you have an issue, please post in the forums below. Thanks

    tim

    In the free version of word fence how do you know the automatic scans are working? How often do the scans complete? Can we initiate a full word fence scan with the free version? If so, please provide instructions to do this. thank you. (I apologize if this info. is in the FAQs. I did look there first, but did not find it) Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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