**PLEASE READ BEFORE YOU POST AN ISSUE**

  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)


    7 months, 1 week ago

    Hi ??

    If you use our plugin you are welcome in this forum, and we are glad to help you here!

    But before you post, please have a look at these simple rules:

    If you are a Complianz “paying” customer, please do not create a support thread here.

    Commercial products are not supported on the WordPress forum and developers cannot support customers on this site as per WordPress guidelines:

    https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products
    In this case, for premium support, you can reach us by opening a support ticket on https://complianz.io or sending your request to [email protected] to speed up the ticket management process.

    If you have a technical issue, before opening a new thread please have a look at these steps:

    Read our documentation

    • Check if the same issue has been solved in another ticket using the “search this forum” area;
    • Use the most updated versions of the Complianz plugin and possibly WordPress and other plugins involved;
    • Edit the wp-config.php and set the value of WP-DEBUG to true in your WordPress folder (it can give you specific insights regarding the issue).
    • Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    • If you have a caching plugin, please purge the cache.

      • If you have followed all these steps and you’re still encountering difficulties, please open a new thread by providing the following:

    • Describe the issue accurately, provide more details as you can for example exact steps to reproduce the issue;
    • Always add the page/site URL you need help with, in this way, we can check your specific configuration and give guidance;
    • You can use this plugin (https://www.ads-software.com/plugins/health-check/) and from the “Info” tab, you can share your site info with us https://prnt.sc/9Cmbos12UJRm
    • For issues related to specific browsers or devices please share info regarding the device, operating system and version of your browser so we can reproduce the issue properly;

      • Thank you for your patience and cooperation!

    • This topic was modified 7 months, 1 week ago by Aert Hulsebos. Reason: Lists
  • The topic ‘**PLEASE READ BEFORE YOU POST AN ISSUE**’ is closed to new replies.