**Please read this BEFORE you post**

Hi there,

It’s a pleasure to see you on the eRoom – Zoom Meetings & Webinar plugin support forums. Please read the guidelines below before opening your own thread.

1. Read the plugin documentation and FAQ;
2. Make sure that you are using the latest versions of the eRoom – Zoom Meetings & Webinar plugin, WordPress, and your theme;
3. Deactivate all your plugins and check the eRoom – Zoom Meetings & Webinar. If it solves the issue, try to activate your plugins one by one until you detect the problematic one;
4. If you have a cache plugin, try to clear the cache or deactivate it;
5. Activate the TwentyTwenty (or other default WordPress themes);
6. Edit the wp-config.php in the root folder of your WordPress and set true value for WP_DEBUG.

Asking for support

To get a more productive response, please describe the issue in every detail. We usually reply to support forums within 1-5 business days.

1. Provide a link to the page you need to help with;
2. Add clarifying screenshots;
3. Copy messages, errors, warnings, etc;
4. WordPress and PHP versions.

Found a bug?

If you detected a bug in our plugin, please raise a ticket through the special form on our official website.

Do you have a new idea or suggestion?

Please share your ideas via the Feature Request form on our support website.

Premium Support

If you need premium support or extend the eRoom – Zoom Meetings & Webinar options, you can purchase the eRoom – Zoom Meetings & Webinar PRO plugin. You will get a year of plugin updates and premium support. This means you will have a chance to contact our support team and developers anytime with requests regarding the setup and basic functionality of the plugin.

All the best!