Please Review Our Support Policy Before Posting

  • Plugin Support Jarryd Long

    (@jarryd-long)


    3 months ago

    Welcome to the Paid Memberships Pro support forums. Please read this post before opening a new topic.

    Our support team reviews topics posted here regularly but our ability to provide support is limited. In the spirit of maintaining an open-source project, we encourage community members to share knowledge and help one another.

    If you’re a paying member experiencing a technical issue please contact us through our Member Support System https://www.paidmembershipspro.com/support

    If your request is regarding a plugin distributed through our website or GitHub please open a support ticket on our site https://www.paidmembershipspro.com/contact

    When providing support we strictly adhere to the WordPress support guidelines outlined here: https://www.ads-software.com/support/guidelines

    We do not offer support for any of Paid Memberships Pro’s Commercial Add Ons on these forums. Please open a support ticket on our website https://www.paidmembershipspro.com/support

    Many frequently asked questions have already been answered. Please perform a search before posting to see if your issue was addressed and resolved through another thread.

    If your request is for custom development please reach out to a local WordPress developer or create a post at https://jobs.wordpress.net

    If you’re having trouble, we first recommend following the steps below to perform basic troubleshooting:

    • Review our detailed troubleshooting guidelines: https://www.paidmembershipspro.com/category/troubleshooting/
    • Disable all non Paid Memberships Pro related Add Ons.
    • Switch to a default WordPress theme such as Twenty Twenty-Four.
    • If you are using a caching plugin, such as W3 Total Cache, delete the cache before disabling it.
    • If you open a new topic on the forums, please provide as much information as possible, including the version of Paid Memberships Pro you are using, and a link to where the issue can be seen live. We may also request Site Health Information from you to quickly resolve the issue. This can be found under Tools > Site Health > Info.

    We will not request sensitive information from you about your site and ask that you never share login credentials as this is a public forum.

    We will automatically mark a topic as resolved if we have not heard back from you within 7 days. If you have anything to add to the topic please consider tagging the support rep that helped you, or start a new discussion to ensure your questions are answered.

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