Please support

  • Resolved mfarner

    (@mikoo1)


    4 years, 7 months ago

    Dear all

    I requested support from the developers of this plugin three weeks ago and didn’t got an answer. -> https://www.ads-software.com/support/topic/analytics-tracking-isnt-working/?view=all

    We configured the tracking settings in the settings under “Popup Maker” -> “Settings” -> “Extensions” as follows:

    Enable Google Analytics Tracking? -> Yes

    Open
    Category: form
    Action: opened
    Label: [open_trigger]

    Close
    Category: form
    Action: closed
    Label: [close_trigger]

    Conversion
    Category: form
    Action: sent
    Label: [conversion_trigger]

    We also made sure the tracking is not deactivated (under “Settings” -> “Datenschutz”).

    Please let us know what to change to make the event tracking running.

    Thank you very much in advance!

    Best,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bel

    (@belimperial)

    Hey @mikoo1

    Thank you for reaching out!

    We apologize for the delayed response. I have replied to your support ticket. Please could you check and let us know if updating the Popup Maker core plugin solves the issue.

    If the issue persists, kindly try the debugging process on this link – Test if a Plugin or Theme Interferes with Popup Maker

    Let us know how it goes and if you need further assistance, you can reach us back.

    Thanks!

    Plugin Author Daniel Iser

    (@danieliser)

    @mikoo1 – Sorry for chiming in late, but I want to point out that we are not aloud to provide support for commercial (paid) products in these forums per the guidelines. All requests for paid feature support must be made through our support form on our website: https://wppopupmaker.com/support/.

    That said your analytics is sending events to the server, but if you weren’t seeing those live while you were testing, it likely means you have a popup/adblocker installed on your browser blocking those tracking events even though the popup still appears. We can still show the popup but they prevent the tracking events from ever occurring.

    Hope that helps.

Viewing 2 replies - 1 through 2 (of 2 total)
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