I am sorry for your trouble. We currently do not have resources to answer support questions for free and rely on the community to provide a possible solution, which seems to work well in many cases. Many thanks to our active community members who take a good time to answer people’s problems!
We need to figure out a way to monetize the support and further development. We would highly appreciate if you take about 5 minutes of your time to respond to the survey linked here: https://www.ads-software.com/support/topic/what-is-the-future-of-qtranslate-x/
Any ideas and additional input are also welcome, use the same thread linked above for everyone to see your thoughts.
Thanks a lot!