Hi @sjcartierltduk
Thanks for that information.
That sounds like a plugin conflict taking place somewhere. The first thing I would recommend you to do to diagnose this is to disable all plugins except WP-Lister and WC (on a staging site if possible) then try again, if it works, enable plugins 1 by 1 until the issue appears again which at that point you will know which plugin is causing the conflict and you can contact the developer of that culprit plugin to have the problem fixed. If it still does not work you should try switching to a default theme and try again. If that fixes the issue you know it is a problem with the theme and can contact the developer of the theme as well. If only enabling WP-Lister and WC with a default theme still causes the issue, then let me know and we can go from there.
If that makes no difference, have you tried logging to see if an error is returned?
You can enable WP_DEBUG_LOG so we can look at if an error is returned. Please enable WP_DEBUG_LOG by adding the following to your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
Then check the debug.log file in the wp-content directory for errors.
Alternatively, you can manually supply item specifics to eBay by using product attributes.
WP-Lister takes product attributes in Woocommerce and sends them to eBay as item specifics by default. All you need to do is visit the attributes tab in your edit product page, add an attribute, then in the box to the right put in the value of the attribute. Then when you send this item to eBay those product attributes will be listed as item specifics on eBay.
Or if you would like, in WP-Lister Pro for eBay, the Item specifics box will show in the Listing Profile and edit product page after you select a category, (the lite version only includes this feature on each edit product page and not in the listing profile) and all you will need to do is input the value once, and every listing linked to that listing profile will use that value.
You can read more about item specifics here:
https://www.wplab.com/plugins/wp-lister/documentation/profiles/#Item_Specifics
https://www.wplab.com/list-your-products-with-item-specifics-recommended-by-ebay/
If none of that helps, please open a ticket here: https://www.wplab.com/request-support/ including a link to this forum post.
Kind regards,
John
