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Resolved ghenderson415
(@ghenderson415)

2 years, 1 month ago

I have reached out previously, but I have spent the better part of 2 months working with Woocommerce to fix this issue. On my site I use your product to allow customers to pre order training packages prior to the next month start date. It works as intended up until 5 pm my time (PST or LA) or 12am UTC (the day before my first payment date is set). After 5 pm my time the day before first payment date is set to bill, your plug in stops working and the customer is charged either prorated or full amount depending the woocommerce subscription setting and then bills them again for the full amount on the next day which is the 1st of the month and the date for my subscriptions.

I have had woocommerce developers test this and try to recreate it in every way possible. Only First payment date has this issue. As you pointed out to me earlier your plug in works with woocommerce subscriptions time zone. In the scheduled actions all of the actions are listed in UTC but woocommerce manages to process on the site time zone PST. We tested and proved that to be true of any and all orders except First payment date orders. It appears the code does not allow for the site time zone. Is there any way you can fix this? Or provide me with code that will direct this to works as I am sure you would agree is the intended use of your plug in?

I am grateful to have something I can use for my complicated customers needs, I hope you can help me (and others) but addressing this if you can. I am happy to share all I have from the conversations with woocommerce.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Javier Carazo
(@carazo)

2 years, 1 month ago

@ghenderson415,

Sorry but there is some confusion here.

The plugin is limited to using the WooCommerce Subscriptions filters relative to the trial period, as you can see here: https://plugins.trac.www.ads-software.com/browser/first-payment-date-for-woocommerce-subscriptions/trunk/first-payment-date-for-woocommerce-subscriptions.php

So we don’t handle absolutely nothing about timezones, our operation is the same as if you were using WooCommerce Subscriptions trial periods.

I invite you to do that test: deactivate our plugin and use the standard WooCommerce Subscriptions trial periods.

Thus the support of these other plugins, which also being premium I understand that they will be very involved in the issue, will be able to solve the issue and then you can activate this plugin (and they will not blame the problem on this one).

Thread Starter ghenderson415
(@ghenderson415)

2 years, 1 month ago

Hi Javier,

I reached out to woocommerce and provided your message to them. They asked me to forward this on to you. They felt this would be helpful to you and explains the reason for my issues. Any help to resolve it on my end would be great and I hope this helps you as well.

“The developer uses DateTime to generate comparative dates. However, this does not account for the potential difference between server time, which is UTC, and site time, which in your case is not UTC. This documentation would be of use to them: https://docs.wpvip.com/technical-references/code-quality-and-best-practices/local-time/”

I appreciate your help and patience with this.

Plugin Author Javier Carazo
(@carazo)

2 years, 1 month ago

Ah OK, this has sense. I have just updated it with the local installation timezones set.

Can you try now?

Thread Starter ghenderson415
(@ghenderson415)

2 years, 1 month ago

Hi Javier,

I am pleased to report the new update is working. Thank you so much for helping me resolve this.

Best,

Gina

Plugin Author Javier Carazo
(@carazo)

2 years, 1 month ago

@ghenderson415, thanks to you!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plug in is processing in UTC timezone while site is set to PST’ is closed to new replies.

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