Plug-in not sending out email

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  • @phal51

    The guide we have for this issue (the most commonly asked question) is here:
    https://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/

    Thread Starter phal51

    (@phal51)

    Hi,,I started a new thread, then realized this one was still open. I followed your advice, but see my response below.

    I updated a clients website using the latest Genesis Theme with Dynamic Theme Builder and since Subscribe2 is no longer responding.
    I turned off all plugins and the problem persisted. I added email log and new the subscribe form doesn’t show up in the log. When a blog post is published the log shows the emails, but they aren’t sent. The list is about 800, and I discovered that godaddy has a limit of 250. so I know this is a problem, but even when I try to send to a list of two nothing is received.

    We tried adding Mail Queues by PBCI plugin to have smaller batches queue up, but that didn’t work.

    Can you help with this problem THe website is bugeyeguy.com

    Thanks

    Thread Starter phal51

    (@phal51)

    I was thinking that deleting the plugin and reinstalling to see if that might clear things out. I see how to export the subscribers. Is there a way to import them?

    @phal51

    Since the issue seemed to appear after a theme update I’d suggest you try a core WordPress theme and see if the issue persists. If not then there is probably a theme – plugin conflict. If not then we need to investigate further with an email logger and your hosting provider.

Viewing 4 replies - 1 through 4 (of 4 total)
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