Plug in stops working randomly

  • Resolved charlottemaddison

    (@charlottemaddison)


    4 years, 7 months ago

    I am using the latest word press.

    Every so often for example when WordPress updates, or I add new plug ins my easy portfolio stops working and gives a dead url…

    Last night I was making web changes (just text) woke up today it had stopped working again.

    The only way to get it to work is uninstall and reinstall but its annoying to have to keep doing it and sometimes I don’t realise its happened so I could be losing customers as my website is filled with dead links.

    I really don’t want to remove the plug in as the look is lovely and clean and easy to use.

    Please help

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author pyronaur (a11n)

    (@pyronaur)

    Hi Charlotte,
    This sounds like some sort of WordPress setup problem rather than a problem with the plugin itself. Essentially – Easy Photography Portfolio plugin is just a custom post type with some additional features added on top. What you’re describing is a “post type not working” scenario.

    There can be many causes for it, among the most popular:

    * Something else is also registering a phort_post post type (unlikely)
    * Something else is taking up the site.com/portfolio URL, for example – maybe an old page still lurking around somewhere. (likely)
    * There may be another plugin installed that tampers with the Portfolio slug
    * The .htaccess or server configuration is broken in some way (hosting provider support should be able to help there)
    * Any combination of the above if a Caching plugin is installed. If you have a caching plugin – it becomes really difficult to diagnose these types of issues. Some hosting providers may offer help dealing with this as well.

    Overall, it’s a matter of finding out why a post type turns on and off after updating.

    Can you list the plugins you have active? Where are you hosting the site?

Viewing 1 replies (of 1 total)
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