Plug-In Works in Preview Mode but Not Live

Hmmm… strange.
OK, couple of tings.
1. are you using any kind of caching plugin?
2. when looking at your page source we saw jQuery being ‘loaded‘ in a way we have never seen before:

<script>window.jQuery || document.write('<script src="/wp-content/themes/roots/js/libs/jquery-1.7.1.min.js"><\/script>')</script>

besides being all kinds of wonky… we are not even sure if jQuery is actually loading!
it seems your theme is called ‘roots’ can you give us more info about that?
Update: yeah, no… jQuery is not being loaded. it’s a theme issue.
how comfy are you with php and WordPress theme editing?

Interesting. Roots is the Parent theme in which our customized theme is the Child. I didn’t set it up but have access to folks who did. If you’ve got some tips and instructions, I can quickly get some dev help.

first, have them remove that messed up script.
second, have them read this and this.
hit us back if you need any further help… and please let us know if you get it working.