Plugin Activation

Hi @classifiedbeautyads ,

Thanks for reaching out!

I’d like to gain clarity on the exact issue you are experiencing, please could you clarify the following:

I asked Bluehost why this may be, and the support staff suggested it had something to do with my changing the primary domain on my hosting account. They said the Woocommerce plugin that I purchased was likely configured to my previous domain name. As it is now inactive, it may have hindered my ability to use certain extensions.

You have mentioned purchasing a plugin, since WooCommerce core is a free plugin, are you referring to a paid extension listed on the WooCommerce.com Marketplace?

The solution they suggested was to see if “the Woocommerce plugin vendor could move my subscription to another domain name.”

Is this solution doable?

Are you perhaps referring to the Product Vendors extension? If yes, you would need to contact us directly via ?WooCommerce.com > My Account > Support as no support for premium extensions is done here (as per the forum guidelines).

Woocommerce.com has confused me further. They are guiding me on a track to create an entirely new WordPress site. This is not desirable. It creates many overwhelming integration issues.

I hear your concern, and understand the confusion this may cause. In order to access WooCommerce.com, you would need to sign in to an existing (or otherwise create a new) WordPress.com account.

Once we have more clarity on the exact issue you are experiencing, we’ll be able to provide more accurate guidence.

Cheers!

Thanks for getting back to me,

I am referring to the Woocommerce plugin that was suggested to me as I was setting up my theme. It was free to me, I apologize for my mistake. The things paid for were domain names, and the theme I am using. I have not officially purchased any Woocommerce products.

I am following the belief that I should have been able to use the Woocommerce plugin directly from my webhost with no problems or extra registration necessary though I was denied a confirmation email that was necessary for it’s complete set up. I would like to understand why I was not able to use it as it was from my Bluehost account.

I purchased a domain name in order to get started at Bluehost. I have since changed the primary domain name on my account rendering the former one inactive. Bluehost’s support staff suggested that maybe the Woocommerce plugin was configured to my first domain name, and that is why I had issues finishing the set up.

Their proposed solution was asking “the plugin vendor” to transfer my subscription to my new domain name. Is this the same as Woocommerce.com or is there another possible third party provider of this plugin?

I am confused at the requirement for external registration. I feel like this means I am not doing something correctly. Does everyone who downloads and desires to use this plugin get prompted to create a WordPress.com account? www.ads-software.com is already automatically connected with Bluehost.

Hi @classifiedbeautyads

Thanks for providing further information about your issue.

I am following the belief that I should have been able to use the Woocommerce plugin directly from my webhost with no problems or extra registration necessary

You are correct. You can download the WooCommerce plugin from here: https://www.ads-software.com/plugins/woocommerce/ and go to Plugins > Add New to install it. We also have a very detailed guide about Installation via WordPress Admin.

though I was denied a confirmation email that was necessary for it’s complete set up.

I am very curious about the confirmation email that you are referring to here? After installing WooCommerce to my personal site, (if I’m not mistaken) I did not receive any confirmation email afterwards.

I purchased a domain name in order to get started at Bluehost. I have since changed the primary domain name on my account rendering the former one inactive. Bluehost’s support staff suggested that maybe the Woocommerce plugin was configured to my first domain name, and that is why I had issues finishing the set up.

You can use WooCommerce to any domain name or websites that you own.

Their proposed solution was asking “the plugin vendor” to transfer my subscription to my new domain name. Is this the same as Woocommerce.com or is there another possible third party provider of this plugin?

The plugin vendor of WooCommerce is Automattic. There is no need to transfer your subscription from the old domain to the new domain as we’ve said that the plugin is a free one. This is only applicable to those subscriptions or products purchased at our marketplace here: https://woocommerce.com/products/

I am confused at the requirement for external registration.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Does everyone who downloads and desires to use this plugin get prompted to create a WordPress.com account?

I believe it is not necessary to create a WordPress.com account if you will be using the WooCommerce plugin, but if you would like to submit a support ticket here, you would be required to have one.

Hope this helps!

Your responses have provided some clarity. I will review the links you shared.

I have an image that demonstrates what I meant by confirmation email.

https://snipboard.io/eB2hd1.jpg

Hi @classifiedbeautyads

Thank you so much for sharing the screenshot above!

This gives clarity that you are pertaining to the WooCommerce Payments plugin here.

Now, going back to your original inquiry above, you would like to use the WooCommerce Payments plugin for your new domain, however, you are unable to do so since it is still connected with your old domain that is already inactive, is this correct?

Since this is more of an account concern, please open a support request for us to address you more effectively. I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Please also include a link to this thread so that they would know what has been done so far.

Thanks!