Plugin and Support Problems

  • I installed the plugin and it’s unable to grab the videos from my account.

    Cloudflare blocks the access. I asked for the IP of their bot but didn’t get it. Instead, they want my WordPress login.

    That doesn’t make a ton of sense as it’s blocked at the Cloudflare level and the competence of their support or lack thereof doesn’t motivate me to share access to my admin.

    The reason for my brutal 1* review is that this was the third time I contacted support and the experience was negative each time.

    Since 8 months, they did not solve the issue with “error in code” on WordPress when embedding their videos in sidebars, popups – no matter if use “fallback” or not. The difference is “can’t post because of 1 html error” and “can’t post because of 3 html errors”

    It appears their support agents get paid per reply. It typically takes many useless messages forth and back even when you ask a straight and simple question.

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