Plugin backend spinning wheel, no access

  • Resolved nhdwordpressorg

    (@nhdwordpressorg)


    5 months ago

    Hi,

    I have ‘Google for WooCommerce’ installed on my clients website. When I try to access the backend in the ‘Marketing’ tab. The page loads and then I goes blank to show a spinning wheel. I noticed if I click on ‘google for WooCommerce’ again the page appears fine. But when I click on any of the options ‘Report’, ‘Product Feed’, ‘Attributes or ‘Settings’ it loads and then blanks with the spinning wheel again.

    This makes it impossible to access information.

    I have deleted all caches but no luck.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @nhdwordpressorg,

    Thank you for reaching out.

    I understand you’re facing an issue with an endless spinning wheel when accessing the Google for WooCommerce plugin backend.

    This is quite unusual, however, did you already have a chance to test accessing the backend with a different browser?

    Also, could you please confirm you’re able to access other plugin backends without any issues?

    Looking forward to hearing from you.

    Thread Starter nhdwordpressorg

    (@nhdwordpressorg)

    I have checked in Chrome and Safari without any luck.

    I have the plug-in installed on other websites without issues. It’s just this one which is having issues.

    All other plugins are working perfectly.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Thank you for sharing further details with us @nhdwordpressorg.

    As a next step, please temporarily disable all active plugins, leaving only WooCommerce and Google for WooCommerce and check if the issue persists.

    Should the issue persist, you can also switch to a default theme to test even further. Please be sure to back up your site before proceeding with these steps.

    Let us know if this helps.

    Thread Starter nhdwordpressorg

    (@nhdwordpressorg)

    Hi,

    I turned off all plugins except for those 2 and the issue still persists.

    I then reverted to a default theme and still no luck.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi again @nhdwordpressorg,

    This is quite unusual. Could you please try uninstalling then re-installing the Google for WooCommerce plugin? This will help re-install any missing file paths.

    Let us know how this goes.

    Thread Starter nhdwordpressorg

    (@nhdwordpressorg)

    Hi,

    It worked. I had to disconnect my account, delete the plugin, reinstall the plugin and then reconnect my google account.

    But its working again! Thanks

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @nhdwordpressorg,

    Glad to know that your issue has been resolved.

    I will mark this thread as resolved now.?Should you have further inquiries, kindly?create a new topic here.

    If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/google-listings-and-ads/reviews/

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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