[Plugin: Banckle Live Chat] The ability to initiate live chat with visitors is broken

Hi Ddustin,

First of all, our sincere apologies for such an experience. We have checked this at our end and our concerned team has updated that the proactive invitation feature is working as normal. Now, we request you to kindly check this at your end. Please clear your browser cache before signing into Banckle Chat.

About application usability, please note that the Banckle Chat is equipped with simple, intuitive and light-weight user interface. However, if you have found any difficulty with a certain part of the application, then we will appreciate if you can share more details about it. We will surely be improving it further with your valuable suggestions.
In general, we will appreciate if you can have a look at our video tutorial section which gives a proper demo of all the application features and their usage.

In case you find any difficulty or require more information, please feel free to talk to our support team live on our website. We will be glad to assist you further.

Best Regards,
Banckle Support Team

I have replied to your requests and suggestions. My operator is perpetually offline. You make corrections” and “updates” and ask me to try again.

It is unclear whether the html code needs to be pasted into the site or if the widget handles the work.
When you create a new deployment there doesnt seem to be a way to switch between them.
The online docs are good, but there are disconnects as to what does what.
1. Should the widget be enabled on your word press site?
2. Should you paste the html code into the site or not?
3. why can you only change the default location of the help request when you customize the widget in wordpress?

So far I still have to give this a big fail.
The support people been responsive but it surely doesnt work as presented.

Yes you do need to paste the html into a custom widget…

Hi David,

All your feedback shared in your comments above as well as on our community forum has been collected and after going through all your concerns, we request you to please spare some time to talk to our customer support team live on our website. We will really appreciate it. We have requested the same in detail in one of our responses here.

We truly appreciate that you have taken time out to test our application and went through various testing rounds. Once again, our sincere apologies for the inconvenience caused and we look forward to talk to you live. We remain thankful.

Best Regards,
Banckle Support Team