Plugin blocking my App.

  • Resolved SteveHale

    (@stevehale)


    4 years ago

    Your plugin is blocking access and log in ability to a booking app on my web site.

    The plugin being blocked is Event Espresso, app from mobile phones.

    I have excluded certain roles, including Administrator from your app but still I cannot log in to the phone app (which uses the site user name and PW) to gain acess to the bookings.

    How do I stop your plugin blocking this access??

    Steve B

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @stevehale.

    Are you talking about this plugin?
    https://www.ads-software.com/plugins/event-espresso-decaf/

    Thread Starter SteveHale

    (@stevehale)

    NO

    We have the fully paid up version.

    THe version you are refering to is the free version, hence the reference to “decafee”

    In the fully paid up version we have access to their mobile app.

    On Google Play and the Apple store.

    I am referring to the SPECIFICALLY mobile app. I have an Android device so for me it is specific to this, though my staff are complaining and they have Apple devices.

    It is ONLY the mobile app that is having problems, as I know.

    Please advise

    Regards

    Steve B

    Plugin Support SergeM

    (@serge00)

    Then we need the fully paid version for testing.
    Further troubleshooting requires your personal data.
    Please, copy-paste your question in our private Ticket System:
    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved” – if you have any further questions, you can start a new thread.

    Thread Starter SteveHale

    (@stevehale)

    Your core support team are trying to help.

    Steve B

    Plugin Support katereji

    (@katereji)

    Hi
    Yes, the support team will continue the conversation in the private Ticket System: https://cleantalk.org/my/support/open

Viewing 6 replies - 1 through 6 (of 6 total)
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