Plugin blocks payment

  • Resolved su1

    (@su1)


    9 months ago

    On my Woocommerce shop no payment made with Stripe could ever go through (for any product, not only Subscriptions). On the checkout page, when clicking on “Order” after entering my CC details I was having the very non-helpful error message “Something went wrong. Please contact us to get assistance.”.
    After a day of debugging I found out that deactivating the Subscriptions for woocommerce plugin allowed my payments to go through.

    Any idea what’s going on?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Can you please confirm us you are using official stripe? If yes send us link for same, because there should not be any issue on using with official stripe

    Thank you

    Thread Starter su1

    (@su1)

    I’m using WooCommerce Stripe Gateway 7.9.3 by Woocommerce. What do you mean “send us link for same” ?

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Ok, than please connect to support team, we need to check this issue on your website

    Thank you!

    Thread Starter su1

    (@su1)

    How do I “connect to support team”. I thought you were the support team.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Please connect here we will check and help you

    Thank you

    Same here. I got the following error message: error processing checkout. please try again

    When I deactivated the plugin the payment was successful.
    Every plugin is up to date. And I use Stripe.

    I’m also having this issue. If I revert to v1.5.9 it works OK, but all transactions fail if I update to v1.6.0 or above.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    We have updated the plugin and was fixed as per our estimate, but we have seen some users still some error,

    We are debugging again, and will make sure to fix this as soon we can

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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