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Resolved iamshado2
(@iamshado2)

3 years, 6 months ago

Hi, after quite a long time trying to figure out why my RSS feed wasn’t showing up on any feed readers I discovered that the problem was with the CleanTalk antispam plugin. It appears that the plugin blocks RSS crawlers from accessing my RSS feed to pull articles.

The RSS feed looked like it should have worked. It looked ok and was validated as a proper feed through https://validator.w3.org/feed/ but it just wouldn’t show up on any feed readers. So I disabled the CleanTalk plugin and the feed started working again.

I’m assuming the plugin is blocking crawlers from getting to the site. Is there any way to fix this?

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author alexandergull
(@alexandergull)

3 years, 6 months ago

HI @iamshado2

We have already whitelisted the validator.w3.org IP pool.

Tell me your site name, I will check what is happened.

Thread Starter iamshado2
(@iamshado2)

3 years, 6 months ago

https://en-volve.com/feed/ is my feed. Looks normal. Of course since I have the CleanTalk plugin currently disabled my feed is showing up just fine on readers.

Thread Starter iamshado2
(@iamshado2)

3 years, 6 months ago

Just to be clear, validator.w3.org isn’t what I’m having issues with. I’m having issues with RSS readers such as Feedly or Inoreader. Neither one of them pull articles from my RSS feed unless I disable the CleanTalk plugin.

Plugin Support katereji
(@katereji)

3 years, 6 months ago

Hello, @iamshado2.
Please, activate the Anti-Spam plugin and try to disable only the Anti-Crawler option. If it’s not helping, disable the SpamFireWall option too.
We also suggest you contact Feedly and Inoreader support to clarify what IPs should be whitelisted.

dkam
(@dkam)

3 years, 6 months ago

Hi there – I think the solution to this is to be able to white list the RSS / JSON Feed endpoints in WordPress – eg https://en-volve.com/feed/ or for JSON Feed https://blog.booko.com.au/feed/json/ should allow bots – that’s the purpose of that endpoint.

Thanks for your work on CleanTalk – I’m finding super useful.

Plugin Support katereji
(@katereji)

3 years, 6 months ago

Hello.
@dkam thank you for the advice.

Plugin Support katereji
(@katereji)

3 years, 6 months ago

Hello, @iamshado2
If you still have any questions, please, contact us via our private Ticket System: https://cleantalk.org/my/support/open.
Be well.

Plugin Author alexandergull
(@alexandergull)

3 years, 6 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.