Plugin blocks the side of website

  • If you check this page for example: https://sllfx.co.uk/contact/

    Wait until the page has finished loading, and while the WP Chat is minimized down the bottom right, an invisible div or iframe is covering the entire right side.

    This means you can’t click on the last two menu items in the header “about” or “contact” because this invisible box is over the top of them and prevents them from being clicked.

    This of course is a very bad user experience.

    If you open and then re-minimize the chat, you can then click on them, so I’m not sure why it blocks them when the page loads.

    Any ideas? I’m going to have to turn this plugin off if we can’t resolve the issue.

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @one3rdnerd
    The invisible iframe is the Facebook issue, we logged the ticket to their support team

    To fix it you need to add the following css:

    .fb-customerchat iframe:not(.fb_customer_chat_bounce_in_v2) {
  max-height: 0 !important;
}
    Thread Starter one3rdnerd

    (@one3rdnerd)

    Okay, I deactivated the plugin and after reactivating it, it’s not loading and we need to do the setup again.

    I don’t have access to their Facebook page so I will have to ask them to do the setup next week and then I can test to see if the above CSS fixes the issue.

    Thanks

    P.S it would be great if deactivating the plugin didn’t cause this problem and require it to be setup again.

Viewing 2 replies - 1 through 2 (of 2 total)
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