Plugin breaking images

  • Resolved msdesignfoto

    (@msdesignfoto)


    3 years, 7 months ago

    Hello! ??

    I got support for my other issues so far and the result was great in fact, for one particular site.

    But it happens I admin a few different sites:

    My own photography site. An online store with ecological products. An online store with student outfits and badges.

    All of them have issues with images, and they are gone if I disable WP Compress.

    My last support request solved an issue with one of these sites, but what about the others? I feel the plugin needs an update here, and not local improvements and fixes that eventually go away with any random update. I do really appreciate all the help so far, but the issues are too scarse to try and sum them all up in one localized fix.

    So here is what happens:

    In my photography site, I have a header and some reviews from my Facebook page. The reviews have the respective authors’ photos next to the comments. If I turn Live CDN mode or Local mode, either the header goes blurry and pixelated, or the profile photos from the reviewers disappear. Can’t have both. I’ve messed around with Adaptive images on and off, Lazy load, but the only workaround to display the header ok AND profile photos was to disable the plugin.

    In the ecological products store, the main menu on top has the site logo. On the footer, there is an icon for our national complains site. Everything was ok until recently, we noticed both the logo and the complains image disappeared. Again, changing WP Compress options made no difference, and the only way to make the images appear was to disable the plugin.

    Lastly, the student outfits and badges store. For now the issues were solved through your online support, and we thank you again. But I have disabled the plugin auto-updates just to make sure any casual update doesn’t undo the adjustments made by the support. Anyway I would like to know if we can enable updates again or wait until a global fix. And I my prefered method was actualy local compression so we could maximize the plugin potential, and right now, if I change to local mode and refresh the page, the fixed images no longer get displayed. Changing back to Live CDN fixed the issue, but this is only a temporary solution. We need a permanent fix.

    I decided not to open another support request for each of the other two sites, at least for now, since the symptoms are kind of similar and they happen in two different sites, it may be caused by some plugin-specific fault that you may end up finding out.

    Cheers and regards

    • This topic was modified 3 years, 7 months ago by msdesignfoto.
    • This topic was modified 3 years, 7 months ago by msdesignfoto.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • yeah – one of my site was broken too after last 2 updates – it work up to 5.10.08

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Just an update on my issues:

    About the store where I received assistance, I had to update some images in the frontpage: 1 main banner and 1 image slider. I refreshed the page, but saw no changes, so naturally I was going to clear the caches and including WP Compress clear cache menu option too.

    This broke the images. All the sliders, the bottom icons, one more footer image they all got tiny. So I had to disable WP Compress for the time being.

    Cheers

    Plugin Author WP Compress

    (@smartersite)

    We’ve reached out via live chat if you can continue the conversation there so we can get into specifics for your environment!

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Hello.

    I’ve replied to the chat and activated the new plugin in the broken sites. It seems to be working great now.

    Cheers!

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Hello again.

    After a number of tests, enabling, disabling the plugin options and the plugin itself, I noticed that, in my photography website, the main header that appears blured with I choose Local Mode, has a parallax effect enabled in the Appearance options. I have disabled that option and now the image is diplaying correctly.

    I can keep this disabled for now, but it would be nice if you could release a new version to fix this issue. Its been a few versions so far that your plugin is ruining the parallax effect of the main header / hero section in the frontpage.

    Cheers!

    Plugin Author WP Compress

    (@smartersite)

    @msdesignfoto can you reachout at help.wpcompress.com with more information and the URL?

    Thread Starter msdesignfoto

    (@msdesignfoto)

    Hello!

    I haven’t reached the help chat yet as I just updated the plugin and the issue with the parallax effect is gone (as in, fixed).

    Also, in WP dashboard, I changed the main setting to Live CDN and all seems great now.
    If I set to Local mode, the small avatars from the facebook page reviews plugin located in the homepage are displayed with no image, just a blank generic facebook silhouette. This is nothing serious, tough. I can work with Live CDN.

    Cheers!

    • This reply was modified 3 years, 6 months ago by msdesignfoto.
Viewing 7 replies - 1 through 7 (of 7 total)
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