Plugin breaks the site

  • Resolved Eric Kuznacic

    (@kuznacic)


    2 years, 8 months ago

    A site I oversee is having the exact same issue as this user with the exact same error message. Like that user I also tried to re-upload the plugin files via FTP but was unable to get it to activate – it just times out and makes the wp-admin area inaccessible until the plugin is deactivated.

    I received the “Your Site is Experiencing a Technical Issue” auto-response email, which contained this info:

    WordPress version 5.9.2
    Current theme: GP Child (version 1.0)
    Current plugin: (version 3.0.0)
    PHP version 7.4.27

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 88 of the file /home/domain.com/…/public_html/wp-content/plugins/all-in-one-event-calendar/lib/bootstrap/loader.php. Error message: require(): Failed opening required ‘/home/domain.com/…/public_html/wp-content/plugins/all-in-one-event-calendar/lib/css/admin.php’ (include_path=’.:/usr/share/php’)`

    Please let me know how to fix this error, so that I can reactivate the plugin on my client’s site.

Viewing 1 replies (of 1 total)

  • Hi @kuznacic

    Thanks for reaching out!

    It seems that you are still using our older plugin version. To clarify, on July 7, 2021, we announce the launch of version 3.0.0. of our plugin, where we updated the PHP to 7.2, and created a new event management platform for new plugin installs. Users who had the “old platform” plugin installed before that date stayed in the “old platform”, and the only thing that changed was the PHP version. Users who downloaded and installed the plugin after that date got the plugin with the “new platform”. The new platform is more modern and user friendly, and has much more features than the old platform.

    So, currently, we have two versions of our plugin running at the same time. Slowly and as per user request, we are migrating calendars and events from the old platform to the new platform, to ensure data is migrated correctly. Whoever wants to stay in the old platform can stay, however, we are not planning to support it for long since we are focusing our efforts on the new platform.

    If you still have the issue you reported here, we recommend you to move your events to the “new platform”. We would be more than happy to help you with that. Just contact us through this FORM, and we will guide you through the process.

    Sincerely,
    Ben | Timely Customer Support

Viewing 1 replies (of 1 total)
  • The topic ‘Plugin breaks the site’ is closed to new replies.