Plugin Brings Site to a Grinding Halt Now?

  • Resolved mpedersen

    (@mpedersen)


    2 years, 8 months ago

    I’ve had this plugin installed for years now, but something has recently changed in the mix. I noticed a few days ago that I was getting server connection errors and extremely long load times. I thought there was a hosting problem.

    Tonight, I went through the typical troubleshooting with plugins, deactivating all and then reactivating them one by one. Everything remains fine until I reactivate this one, and then the site grinds to a standstill.

    Ultimately, all my wholesale customers preferred to continue just ordering from a list vs. my e-commerce platform, so I’m able to just leave this offline for now. Still, I am happy to help troubleshoot, if desired.

Viewing 8 replies - 1 through 8 (of 8 total)
  • A.Tariq

    (@arsalantariq)

    Hi @mpedersen,

    We have installed the plugin on our staging site and it is working as expected can you please provide the name of the theme that you are using so we will check the plugin with the theme.

    Thanks

    Thread Starter mpedersen

    (@mpedersen)

    The site in question is running the Flatsome Theme. https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319

    Thread Starter mpedersen

    (@mpedersen)

    On the basis of your response, I threw the site’s theme over to 2022 and reactivated the wholesale price plugin. The simple process of activating it took like 10-20 seconds. The site performed OK while 2022 was running, but even deactivating the plugin again took another 10-20 seconds….other plugins only take a second or two for the site to respond.

    A.Tariq

    (@arsalantariq)

    Hi @mpedersen,

    We need your help to find the exact issue so far with the provided details we are unable to point out any problem in our plugin.

    If possible can you tell us how many products and wholesalers are on your site so we will do the same on our end?

    On the other hand, can you the performance of our plugin on another site.

    Thanks

    A.Tariq

    (@arsalantariq)

    Hi @mpedersen,

    We are considering this thread as resolved due to the lack of activity and if you have still any issues/questions please open a new thread.

    Thanks

    Thread Starter mpedersen

    (@mpedersen)

    Sorry, apparently some “threat mitigation” at the hosting company is causing SOME inbound emails to be blocked, and I wasn’t aware of the follow-up.

    To your earlier questions:

    1. I believe I only had a couple of customers set up as “wholesale”. It turned out that wholesale customers were much more interested in order off an Excel spreadsheet than logging onto a website to navigate and make their purchases.

    2. At this time there are 260 published products in the WooCommerce store. Another 20 or so as drafts.

    • This reply was modified 2 years, 8 months ago by mpedersen.
    A.Tariq

    (@arsalantariq)

    Hi @mpedersen,

    Thanks for letting us know how many products that you have on the woo-commerce store and we are still not seeing any reason for the plugin to slow down your site.

    1. I think you didn’t get the question that we are trying to ask. The issue you reported was the plugin slowing down the website so here we are figuring out the root cause for this.

    2. Also, we have asked you to change check the performance of the plugin on another site.
    Thanks

    A.Tariq

    (@arsalantariq)

    Hi @mpedersen,

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Plugin Brings Site to a Grinding Halt Now?’ is closed to new replies.