Plugin cannot be deactivated

Hi @chivkea,

Thanks for using NextGEN Gallery Optimizer, and apologies for any inconvenience.

The blank page you’re experiencing is due to a fatal error caused by the major NextGEN Gallery v2.0.7x update, released recently on the 19th of February 2015. Unfortunately, as I’ve detailed on Optimizer’s main plugin page, Optimizer is not currently fully compatible with this release.

As key parts of the NextGEN v2.0 API were completely removed in this update (without any graceful deprecation, or backwards-compatibility in place), Optimizer (and likely many other NextGEN extensions) will display fatal errors, and not function correctly with this release, until all affected integration components are rewritten.

The reason the plugin won’t deactivate properly, is due to the presence of a fatal error (only visible when WP_DEBUG is active), which is caused by the complete removal of the C_Lightbox_Installer class (and its uninstall_lightbox() method) in NextGEN Gallery v2.0.7x.

I’ve been hard at work on the next update for Optimizer (including full support for NextGEN v2.0.7x), and I should have it ready for release in the next few days, after thorough testing. In the meantime, however, and to ensure a smooth update process, I would recommend rolling-back to the immediately-preceding, fully-compatible, stable release of NextGEN v2.0.66.37.

Optimizer’s broad, existing compatibility with NextGEN (v2.0.0 to v2.0.66.37), NextGEN Legacy (v1.6.2 to v1.9.13) and NextCellent Gallery remains unaffected.

I hope this helps, and thank you for your patience.

Cheers,
Mark.

I tried to add a plugin I just purchased and it can’t except dut to a fatal error from your “nextgen-gallery-optimizer”. I tried to deactivate or delete and It reads:

Fatal error: Call to undefined method C_Lightbox_Installer::uninstall_lightbox() in /home/content/p3pnexwpnas03_data02/06/2443206/html/wp-content/plugins/nextgen-gallery-optimizer/admin/assets/install/class-nggobasic-lightbox-installer-nextgen-v2.php on line 201

I need you to reimburse me the $$$ I just purchased on this new plugin tool or explain how I can deactivate ASAP. Thanks:)

Hi @bmhiexeter,

Just so other readers are clear, the unnamed plugin you have purchased a license for is NOT Optimizer Pro.

And, for some context, you are using a free version of a GPL-licensed product (i.e. PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND), yet are requesting (if not demanding) either free support, or financial compensation for incompatibility with some other author’s premium product. Not cool.

With that said, I would be happy to help you out, but have you read the immediately preceding post in this support topic (or the full-screen notice at the top of Optimizer’s main plugin page), at all? It fully details everything you need to know regarding this issue, including the actual cause, and how to fix it.

I’ll post it again for you (so you get it via email), and I’ll include some extra links you might find helpful in rolling-back.

Do let me know if you have any questions or further issues, and many apologies in advance for any inconvenience caused.

…

The blank page you’re experiencing is due to a fatal error caused by the major NextGEN Gallery v2.0.7x update, released recently on the 19th of February 2015. Unfortunately, as I’ve detailed on Optimizer’s main plugin page, Optimizer is not currently fully compatible with this release.

As key parts of the NextGEN v2.0 API were completely removed in this update (without any graceful deprecation, or backwards-compatibility in place), Optimizer (and likely many other NextGEN extensions) will display fatal errors, and not function correctly with this release, until all affected integration components are rewritten.

The reason the plugin won’t deactivate properly, is due to the presence of a fatal error, which is caused by the complete removal of the C_Lightbox_Installer class (and its uninstall_lightbox() method) in NextGEN Gallery v2.0.7x (hence the error message text you’re seeing).

I’ve been hard at work on the next update for Optimizer (including full support for NextGEN v2.0.7x), and I should have it ready for release in the next few days, after thorough testing. In the meantime, however, and to ensure a smooth update process, I would recommend rolling-back to the immediately-preceding, fully-compatible, stable release of NextGEN v2.0.66.37.

You can find the download at the following link…
https://www.ads-software.com/plugins/nextgen-gallery/developers/

And here’s a good step-by-step guide…
https://www.nextgen-gallery.com/how-to-rollback-a-version/

Optimizer’s broad, existing compatibility with NextGEN (v2.0.0 to v2.0.66.37), NextGEN Legacy (v1.6.2 to v1.9.13) and NextCellent Gallery remains unaffected.

I hope this helps, and thank you for your patience.

Cheers,
Mark.

Hi @chivkea and @bmhiexeter,

As promised, I’m pleased to say I’ve just finished releasing the major compatibility update of Optimizer v2.1, which now features (amongst many other things) full compatibility with the major update of NextGEN Gallery v2.0.71 (up to the current v2.0.77).

This version fixes the blank screen/fatal error issues caused by NextGEN v2.0.71+ that you’ve both experienced, and I encourage you to update at your earliest convenience.

As always, you can update to Optimizer v2.1 via the plugins page in your WordPress admin, or by downloading it from Optimizer’s main plugin page here at www.ads-software.com.

For the full list of improvements and additions in Optimizer v2.1, please see…
https://www.nextgengalleryoptimizer.com/blog/nextgen-gallery-optimizer-v2-1-now-available/

Thanks again for your patience during this period. I’ll now mark this topic as resolved.

All the best,
Mark.