Plugin causes Critical Error

  • Resolved tanner2272

    (@tanner2272)


    2 months, 1 week ago

    Hello, at this precise moment I can’t give you any further details, we are still investigating, but a small WordPress Blog that we’ve put together has hit a “Critical Error” white page. We did not receive a “recovery mode” automated email to the Admin address, but that might be due to your plugin being in error.

    I’m fully aware that the version of WP it’s running on isn’t fully up-to-date and quite possibly the version of the plugin isn’t either. Like I said, we are investigating.

    WP itself is on V 6.2.6 and once we were able to FTP into the back-end we could see an error log stating:

    [Wed Jan 15 14:13:37.569914 2025] [php7:emerg] [pid 3196] [client ******] PHP Parse error:? syntax error, unexpected ')' in /var/www/*****/public/******/wp-content/plugins/post-smtp/Postman/Dashboard/includes/rest-api/v1/class-psd-rest-api.php on line 60

    (certain content redacted) – I appreciate that it’s very little to go on, and the first course of action would be to get WP itself and the plugin up-to-date, but besides that, might the error log above make anyone go “Oh! that’ll be blah-blah”?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter tanner2272

    (@tanner2272)

    For the moment, the specific plugin has been disabled and the site seems to run as normal.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @tanner2272

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are truly saddened and concerned to learn about the issue you are facing. I assure you that we are here to assist you in resolving this promptly.

    From the shared log, it appears that the error might be related to an outdated PHP version. The latest PHP versions adopt a different approach compared to earlier versions, which could be causing the issue.

    Could you kindly confirm your current PHP version? This information will help us better understand the situation and provide you with the most appropriate solution.

    Looking forward to your response and an opportunity to assist you further.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @tanner2272

    We hope this message finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Warm regards,
    Support Team – WP Experts

    Thread Starter tanner2272

    (@tanner2272)

    Hi, yeah, we are aware that the server that the site sits on, is really in need of a PHP upgrade… and this is probably connected. We are currently running with the specific plugin deactivated until some internal decision is made about the wordpress hosting overall.

    Thanks for the reply.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Thank you for keeping me updated. I completely understand the current situation. Once the matter is resolved on your end, please don’t hesitate to reach out if the issue persists or if you need any further assistance.

    Warm regards,
    Support Team – WP Experts

Viewing 5 replies - 1 through 5 (of 5 total)
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