Plugin causes error in Woocommerce-admin.

@cedcommerce I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Issue solved. Thanks for updating the plugin!

Hello Jan Dembowski,

We really apologize for this,

Actually we are strict privacy rules and we always give priority to our users privacy for same but yes this time we missed out,

From now onwards we will always offer mail Id’s or skype to chat with our users.

Regards
CedCommerce

We really apologize for this

I’m glad. ??

Actually we are strict privacy rules and we always give priority to our users privacy

That really doesn’t matter here.

From now onwards we will always offer mail Id’s or skype to chat with our users.

I wan’t to be clear here: If you are logging into user’s sites then you seriously need to consider hosting your support completely somewhere else. If it is determined you’re still doing that then that will be a problem.

There are many ways to get information you need and accessing the user’s site should not be one of them.

• Ask for a link to the https://pasetbin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Send System Info plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins except yours, switch to the Twenty Fifteen theme, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hello Jan Dembowski,

“There are many ways to get information you need and accessing the user’s site should not be one of them.“

We think you are trying to say should be here.

Ok fine, we will remember all your points, and now onwards we will use our own hosted support link for users for contacting us.

Thanks And Regards
CedCommerce

We think you are trying to say should be here.

*Drinks coffee. Re-reads.*

No, I meant that there are many ways to get information you need and accessing the user’s site should not be one of them.

I’m not clear what’s off about that but as long as you stop, I’m cool. ??