Plugin Causing A Fata Error

  • Resolved akimernest

    (@akimernest)


    2 years, 11 months ago

    Good Day, this plugin is causing a fatal error and had to be deactivated here is the error.

    An error of type E_ERROR was caused in line 352 of the file /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/includes/features/articles/class-epkb-articles-cpt-setup.php. Error message: Uncaught Error: Class "EPKB_Site_Builders" not found in /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/includes/features/articles/class-epkb-articles-cpt-setup.php:352 Stack trace: #0 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/includes/features/articles/class-epkb-articles-cpt-setup.php(17): EPKB_Articles_CPT_Setup::is_archive_on() #1 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/echo-knowledge-base.php(108): EPKB_Articles_CPT_Setup->__construct() #2 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/echo-knowledge-base.php(78): Echo_Knowledge_Base->setup_system() #3 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/echo-knowledge-base.php(340): Echo_Knowledge_Base::instance() #4 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-content/plugins/echo-knowledge-base/echo-knowledge-base.php(342): epkb_get_instance() #5 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-settings.php(409): include_once('/home/u95178341...') #6 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-config.php(87): require_once('/home/u95178341...') #7 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-load.php(50): require_once('/home/u95178341...') #8 /home/u951783413/domains/reflectthechange.com/public_html/Shop/wp-admin/admin-ajax.php(22): require_once('/home/u95178341...') #9 {main} thrown

Viewing 1 replies (of 1 total)
  • Plugin Author echoplugins

    (@echoplugins)

    Hi,

    There has been no other issues reported of this, also we do intensive testing to prevent any type of fatal error. Based on the error message, it appears you are missing files. Perhaps your installation timed out.

    However we need more information about your setup and screenshots so that we can help you diagnose the root cause of this issue.

    Please open a support ticket on our website here:
    https://www.echoknowledgebase.com/technical-support/

    So that we can get the additional information that should not be shared on a public form

    Thank you,
    Dave.

Viewing 1 replies (of 1 total)
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