Plugin Causing ‘Active PHP Session’ Error

  • Resolved iamahfaz

    (@iamahfaz)


    3 years, 9 months ago

    I installed the TutorLMS plugin along with the TutorLMS Elementor Addons plugin yesterday.

    The plugin was working fine and I was able to edit the Course page in Elementor without any issues. But now, whenever I save the Course page in the backend (Gutenberg), I get this error:

    “Updating failed. The response is not a valid JSON response.”

    The Course page saves successfully on the Elementor page builder. I disabled the TutorLMS Elementor Addon which seems to fix the issue.

    But when I check the Site Health, it shows three critical errors:

    1. An active PHP session was detected
    2. The REST API encountered an error
    3. Your site could not complete a loopback request

    On deactivating the TutorLMS and its Elementor Addon plugin, the issues seem to disappear.

    This means that the TutorLMS is causing the issue.

    So far, I’ve tried these fixes:

    1. Cleared the site cache.
    2. Updated the permalink structure (it is set to postname).

    I don’t know what else to do to fix this problem. Please help me out.

    Thank You,
    Ahfaz

Viewing 3 replies - 1 through 3 (of 3 total)

  • I have the same problem. I think the plugin has conflict with the latest version of the wordpress, based on what I have read on google search.
    Anyone knows how to fix this because we have SEO problems due to this conflict?

    Thank you,
    ASal

    Hi,

    We have fixed the problem and planning to release an update within tomorrow night. Thank you so much for your patience and kind cooperation.

    Hi there.

    It seems that this problem as arisen again. I have the latest version of TutorLMS Pro and WordPress. Getting the same error message below when trying to save on the course page:

    Updating failed. The response is not a valid JSON response

    Does TutorLMS Pro plugin require another update?

Viewing 3 replies - 1 through 3 (of 3 total)
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