Plugin causing Elementor to not load on backend

  • Resolved TracyTracy

    (@tracyfeldman)


    9 months, 2 weeks ago

    I am using Essential Addons for Elementor Version 5.9.9 and I recently updated to WordPress 6.4.3 and Elementor Version Pro 3.19.2. Elementor stopped working on the backend (it just stays on the loading screen.) I tested by deactivating my plugins one by one and it seems to be Essential Addons that’s the culprit, as when I deactivate, Elementor works again. Any suggestions on how to fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi TracyTracy,

    Greetings. Sorry for the inconvenience that you faced.

    Well, the ‘Elementor getting Stuck’ error is normally caused due to a website having low memory. You can check your memory limit by navigating to?wp-admin -> Elementor -> System Info. Check out this screen recording :?https://d.pr/v/0WooRk

    To increase the memory limit you will have to modify the wp-config.php file of yours. Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    You would find the wp-config.php file under your WordPress directory.

    You can also read this blog to modify the wp-config.php file: https://wpdeveloper.com/troubleshoot-preview-loading-error-elementor/

    If that doesn’t work, please deactivate the Essential Addons elements you are not using especially the Dynamic Elements.

    Let me know how it goes. Thank you!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?TracyTracy,

    Greetings.

    We haven’t received any updates from you since then. We’re reaching out to inquire whether your issue has been resolved or if you need any further assistance.

    Please let us know the update.
    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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