Plugin Causing Error

  • Resolved simraan

    (@simraan)


    1 year, 9 months ago

    I have been using Google Site Kit plugin for more than a year. Today, I noticed a server error on my website.

    After troubleshooting, I found Site Kit is causing the issue. Unfortunately, I had to delete the plugin.

    After deleting the plugin from cPanel, the site is now working fine. But when I install the plugin, I am facing the same issue again.

    I request you to help me fix the issue.

    I am unable to add images here. Else, I would have shown the screenshots of the errors.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @simraan thanks for reaching out to us. Sorry to hear you are facing issues with your Site Kit. To help you further with this could you please share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred. PLease also include your hosting provider here
    2. Do you see any console errors alongside this?
    3. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status)? Such errors may include REST endpoint

    You can also share screenshots using a service such as Imgur where you can upload and share the image URL here. Let me know if you have any questions on the above.

    Thread Starter simraan

    (@simraan)

    You can check the error details here: https://imgur.com/a/Fo02RUC

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @simraan Thanks for sharing the screenshot. We have had other reports of this also so are currently investigating. It would be very helpful if you could share your?Site Health information. You can?use this form?to share privately if preferred. Please also include your hosting provider here.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @simraan We have highlighted an issue here and are actively looking for a fix we can provide for this. Please feel free to follow the open GithUb issue here:?https://github.com/google/site-kit-wp/issues/6524

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @simraan,

    We’ve identified the cause and we’ll have a fix for this added to the next plugin release, with more details available on the related GitHub issue. Many thanks for your help in pointing this out. For the moment, you can use this mini plugin to ensure you don’t experience the same error. To do so, download and install the plugin as a standard WordPress plugin (using the upload method – Plugins > Install > Upload Plugin > Activate). If you need any assistance with this let me know.?

    After you install and activate this mini plugin it would be great if you could confirm that you no longer encounter the same error.?

    Note also that if you prefer not to install and use the mini plugin or wait until the next plugin release, you can roll back to a previous version of Site Kit as an alternative. You can do so by uninstalling Site Kit and then installing version 1.92.0, by uploading as a standard WordPress plugin (Plugins > Install > Upload Plugin > Activate).

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @simraan Version 1.94.0 of Site Kit is now available which contains a fix for this issue. Please update to the latest version and let us know if you experience any further problems.

Viewing 6 replies - 1 through 6 (of 6 total)
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