Plugin Causing Errors

  • Resolved peterbreen

    (@peterbreen)


    5 years ago

    I am using the Health Check & Troubleshooting plugin to troubleshoot some 502 errors that my site has been having. Through trial and error I discovered that the errors occur when I have Pricing Deals and Pricing Deals Pro activated and go away when I deactivate them.

    Has anyone seen anything like this or have any idea how to proceed? There are some minor misbehaviors in WooCommerce that I assume are being caused by this.

    The REST API request failed due to an error.
    Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    Error encountered: (0) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author vark

    (@vark)

    Hi,
    As per forum rules, pro support must be supplied offline.

    1. Please use the support channel https://www.varktech.com/support/.
    Include full info on the 502 errors.

    2. REST API Health check error:
    The Health check indicates that the plugin does not work with the Rest API and the Rest API test.

    Pricing Deals is not compatible with the Rest API and the Rest API test.

    This has existed since the inception of both the Rest API and the Rest API test.

    The Rest API is not normally used in a Woocommerce store.

    Best,
    Vark

    PS
    Also, please include your System Report:
    – Go into wp-admin, select Woocommerce->System Status .
    – Click button ‘Get System Report’ at top of page.
    – Click button ‘Copy for Support’.
    – Copy the result as instructed on the page
    – Paste into post.

    Vark

    Plugin Author vark

    (@vark)

    Hi,
    Haven’t heard back, so following up.

    I would suggest that the 502 error is caused by a module conflict.

    Suggest a *full module conflict test*:

    To track down a module conflict, please follow these steps ** PRECISELY **:
    (1) Install and activate a maintenance mode plugin (if desired)
    (2) Then, DO ALL (*at the same time*):
    (-) do a full site backup!
    (-) deactivate ***all*** plugins except Woo, my 2 plugins (and maintenance mode plugin)
    (-) ** switch to a clean default theme like “twentynineteen” **
    — (This removes all other possible conflicts.)
    (-) turn off all deals except the one we are examining.

    (3) ** close your browser completely, retest in a fresh, clean browser session **
    (4) if good, add 1 module back in. ** Retest **
    (5) Repeat until conflict identified.

    ** This test depends on following the outlined steps fully. **

    Best,
    Vark

    (PS – If you do have a module conflict, it will likely boil down to choosing between the 2 conflicting modules…)

Viewing 2 replies - 1 through 2 (of 2 total)
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