Plugin causing fatal error on wordpress

  • Resolved vpedrozo

    (@vpedrozo)


    10 months, 4 weeks ago

    Hi! I’m getting a fatal error on my wordpress site cause by Hustle. I’ve used the plugin for a few months now without any issue, but it started giving ths error below last Friday. I deactivated the plugin for now to avoid more issues. Any suggestions on how to fix it? Thanks!

    “Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Hustle.

    First, visit your website (https://uncorkmexico.com/) and check for any visible issues. Next, visit the page where the error was caught (https://uncorkmexico.com/wp-admin/admin.php?page=hustle_popup_listing) and check for any visible issues.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @vpedrozo

    I am sorry to hear about the issue you’ve experienced.

    By the link you’ve shared, it seems that the error was caught on the Hustle > Popups page. However, can you please share some more information related to the below points –

    – Can you please share some insights if you noticed the issue after installing or updating any plugin or theme on the website?
    – Can you please confirm if you noticed the issue only on the Popups page and if the rest of the WP admin and website were working fine?

    Further, to troubleshoot more about the issue, can you enable debugging in WordPress, replicate the error, and share the exact error logged on the debug.log file?

    To enable debugging on your website, you will need to add the below defines to the wp-config.php file located inside the root directory of your installation files (the root directory is the one which would have wp-admin, wp-content folders).

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

    Once you add these defines to the wp-config.php file, you can replicate the error and share the log which will be created inside the debug.log file located in the path /wp-content/debug.log

    You can refer to the guide here: https://www.ads-software.com/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    This would help us to check the error and stack trace based on which we can further troubleshoot the issue.

    Note: please make a backup of the full site before adding the defines just in case so that you have a safe restore point.

    Awaiting your response.

    Kind Regards,
    Saurabh

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @vpedrozo

    We didn’t hear back from you for quite a while so I’m marking this topic as resolved for now.

    Please note though: it doesn’t mean closing it for new replies so if you still need assistance with the issue, feel free to follow-up and we’ll get back to you.

    Kind regards,
    Adam

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Update: I didn’t mark as resolved with above response by mistake. Doing it now but if you still need help – don’t hesitate to let us know and we’ll be ready to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Plugin causing fatal error on wordpress’ is closed to new replies.