Plugin causing popup problem

  • Resolved ensemblet

    (@ensemblet)


    3 years, 3 months ago

    The otherwise very nice plugin (thank you for that!) is causing a weird problem on my site.
    With plugin activated, any popup triggered by a link (such as an image or a button) flashes and disappears if you click the link too fast after page load. If you on the other hand wait a second or two the popups work as expected.
    With GDPR plugin deactivated the popups behave normally.
    Setup: WordPress, Elementor Pro – both latest versions.
    Thanks in advance for any help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @ensemblet

    Thanks for using our plugins.

    There are a lot of JS errors on your site:
    https://www.dropbox.com/s/trc3ej7dvxlpanz/Screenshot%202021-12-06%20at%2011.29.42.png?dl=0

    Our plugin needs javascript to run properly so any javascript error resulting from cashing issues or conflict with other plugins needs to be resolved first.

    Hope this helps.

    Thread Starter ensemblet

    (@ensemblet)

    Thanks for getting back to me and for drawing my attention towards the javascripts errors. These shouldn’t be there off course, and I’m in the proces of getting rid of them.
    In my updated staging environment though, I have only 3 plugins activated (Elementor, Elementor Pro and GDPR Cookie Compliance). Please see screenshot (https://snipboard.io/KgAYTq.jpg) with one js error – apparantly associated with the GDPR plugin. And in this staging environment the original problem with the popups unfortunately still persists – and vanishes when I deactivate the GDPR plugin.
    Any ideas?

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @ensemblet

    We checked the plugin with Elementor Pro and we cannot replicate the issue – both GDPR and Elementor pop-ups are working properly.

    Hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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