[Plugin: ClickDesk Live Support – Live Chat – Help Desk Plugin for Websites] Click Desk – DO NOT PUR

Hi Drew,

I apologize for the inconvenience caused.

At the moment, ClickDesk requires you to use either Google talk or Skype to receive live chats/calls directly from your website.

I searched all our chat transcripts but didn’t find any with drew @ drewchristopher.com id. Can I get your email address?

Thanks,

Hi,

I’m developing a website is pcgames.mn and there used clickdesk but chat section is not loading on my site https://pcgames.mn and if acces my https://pcgames.mn/wp-admin then chat bars are loading please help how can i fix this.

regards
mufasser

Jagan, thank you for your help. I appreciate all the support you have given me to resolve my issues.

Not only does Clickdesk NOT appear on my site, but Clickdesk SUPPORT will not respond. I’ve been trying live chat on your site all morning to no avail. Then I tried to Skype Clickdesk but can’t get through. Are there so many issues that your support line is all tied up? I’m trying to get my client to subscribe, but so far, not a good introduction. Can you suggest how I can get someone to respond?

Wow! I updated the plugin on my website and it completely removed all the .CSS/style settings and picture of my operator and replaced it with something for the Visually Impaired: A HUGE Ugly Purple and Orange Banner that is screaming at you: Need Help? This has to be the worst decision and bad judgement in Management.

[email protected] Good luck getting anyone to respond to you. Their customer service team all seem to be on vacaton at once. Getting really frustrated here.

Smozzie: You can contact customer service through their live chat agent at https://www.clickdesk.com/

Hello Drew & Smoozie,

I sorry for any inconvenience caused.
As you noticed, we released a new version of the live chat. We have completely redone our dashboard, live chat themes, reports and introduced few new features and a 7 days free trial on paid plans. We took the feedback of our users into account.

During the migration and transition process we ran into few issues which the engineering team has addressed and fixed the problems. Our support team is doing the best to answer every query during this period.

I confirm that the new system is now completely stable and very fast.
Please make sure that you click on the ‘install plugin’ green button in the ‘Departments’ page if you are an existing customers. New users wouldn’t face any issues.

I did not get an email notification and sorry for this delayed reply.
Hope you enjoy using the new system. ??

Thanks,

Is there any way for changing “Eye catcher image” of the chat bar, since they are in English (Chat Now!) and not in Spanish.
Thanks.

Hi,

We are closely monitoring the usage of these newly introduced eye catchers images and see that most of our customers loved them.

Adding your own image for the ‘eye catcher’ or change of text is in our feedback list already and I added it to our product roadmap.

Thanks,

Hi

does anyone know how to get response from clickdesk or any other of this company products? Tehy not respond on phone, not via email and not via their own clickdesk

Hello Beltex,

I apologize for any delay caused in responding to you.
You can write to [email protected] if you have any questions.

Happy to help!
Jagan