Plugin Conflict

  • Resolved danatpi

    (@danatpi)


    4 years, 6 months ago

    Hello,

    I realize this may be beyond the scope of your support here since it involves a 3rd party plugin, but I’ve noticed when the Ultimate Member plugin is active, it prevents user syncing:

    Error: Salesforce Push: unable to process queue item because it has no WordPress ID.

    Would you have any advice on how to troubleshoot this issue?

    Thanks,
    Dan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter danatpi

    (@danatpi)

    Investigating this further, the initial issue occurred when I created a user from the admin. It seems the bigger issue is that when the plugin is activated and a user registers via the plugin, Object Sync for Salesforce doesn’t see the add_user event at all because of how the Ultimate Member plugin does the registration.

    I found this previous fix to add basic support for the plugin but that doesn’t appear to be working currently:

    https://github.com/MinnPost/object-sync-for-salesforce/issues/191

    Please let me know if you have any ideas on how I might circumvent or if you think it’s a lost cause.

    Thanks,
    Dan

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    Well, since it is a third party plugin it’s possible they’ve changed how it works. But it’s also possible there’s some other issue.

    When I added support for Ultimate Members, I added support for their um_user_register hook. You can still see it in classes/salesforce_push.php. You might be able to do some error_log calls and see where it fails.

    Thread Starter danatpi

    (@danatpi)

    Ok, thank you Jonathan.

Viewing 3 replies - 1 through 3 (of 3 total)
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