Plugin conflict

  • Resolved itped84

    (@itped84)


    3 years, 9 months ago

    Hi, I can not get Klarna payments to co operate with Flexible shipping.
    https://www.ads-software.com/plugins/flexible-shipping/

    When Klarna is enabled alone, all works.
    When Flexible shipping is enabled alone, it works.
    When both are enabled alone, it hides Klarna payments.

    I use Klarna on other sites with no issues, but this is the first time I wanted to try it with the above plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter itped84

    (@itped84)

    Tried Klarna Checkout, enviroment testing with playground credentials. And it seems like it works with no issues. But Klarna Payments does not.

    Plugin Support montazar

    (@montazaraj)

    Hello @itped84,

    I could not recreate this issue with Klarna Payments. I’ve enabled both plugins and it works as expected. Is it perhaps an options in the Flexible Shipping settings that is triggering this issue for you?

    Thread Starter itped84

    (@itped84)

    Hi, I’m sorry but the problem is still there. As mentioned Klarna Checkout works with no issues at all, same settings in F.S. Also, same copy of the site on another domain with Klarna Checkout and there is no issues there as well with both plugins enabled.

    Klarna Payments just don’t want to co-operate with F.S for some reason, while Klarna Checkout does.

    Plugin Support montazar

    (@montazaraj)

    Since I cannot recreate this issue in our environment, the issue is most likely caused by your setup. I suggest that you do some basic troubleshooting by setting up staging environment where you disable all the plugins except the necessary ones required to run Klarna Payments. Once you’ve done that, enable Flexible Shipping check if you can place an order with Klarna Payments.

    Please refer to our documentation for troubleshooting for more information.

    • This reply was modified 3 years, 9 months ago by montazar.
Viewing 4 replies - 1 through 4 (of 4 total)
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