Wow, that IS annoying. And by “that” I mean you. Again.
They offered to help you but you don’t want them to do it directly on your site (which most developers won’t offer because of the work involved) and when they tell you to submit a bug report, you insist that they should take the limited info you provided in a support forum about config issues and work from there. Then you assume that it is a universal problem and if they “simply install both”, they’ll see the error. You have a VERY strange way to ask people for help. I don’t work for them and you’re even p***ing me off.
Fact — it won’t necessarily show up on their site, because I have both installed on my site, and they’re both working FINE. Hence it is specific to YOUR site and YOUR config, which they offered to try to diagnose for you, but you were too busy being rude.
Fact — you’ve encountered a potential bug since they normally work together and insist on reporting it in the wrong place which means it won’t be tracked with your email and won’t be followed up and prioritized in the right places, but sure, just because they have a process designed to ensure you get support and corrections by the right people, why should they not just adjust all their processes to do it the way you think they should and is the most convenient for you?
Fact — On top of all of it, Mailpoet’s help files SPECIFICALLY ADDRESS YOUR ERROR, you muppet, with a page entitled “After an Update, Newsletters Are Missing”. Which you said you make sure they’re always up to date. Because you know, how rude they were in asking you which versions you were using. Which you didn’t even answer, you just said latest. Latest beta? Latest public? Latest as of that day? Who knows, you couldn’t even be bothered to check your versions to confirm the info they asked for so they could attempt to replicate the same environment as you.
But, good news, MP knows it’s a problem and it’s a PROBLEM WITH THEIR PLUGIN. So you can ask them about how to correct it. You know, like a normal person would when they find a problem with smaller Plugin A instead of asking larger Plugin B developer to fix it.
I apologize to NGG personnel that they have to put up with muppets like allenfreeman, who has a bit of reputation around the forums for being regularly both rude and condescending. You’re doing a great job trying to solve configuration issues across a gazillion different platforms and setups, most of which work out of the box, and some of us appreciate the effort more than others.
Paul
