Plugin conflict with Ninja Forms

  • Resolved Jeff Sherk

    (@jsherk)


    1 month, 2 weeks ago

    WordPress v6.6.2 and Ninja Forms v3.8.17 and ThumbPress v5.7.5

    When using Ninja Forms (while editing a form), there is supposed to be a big X in the top right corner so you can exit the screen and return to the menu. When ThumbPress is ACTIVATED, this big X gets moved and no longer works (can not exit editing screen).

    See attached screenshots.

    https://postimg.cc/5XNTpLcy

    https://postimg.cc/w7P45Pkf

    • This topic was modified 1 month, 2 weeks ago by Jeff Sherk.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nayeem Hossen

    (@nayeemhossen)

    Hello @jsherk ,

    Thanks for reaching out to us and sorry for the inconvenience you faced.

    Since this issue is caused by a conflict with another plugin, we recommend that you report it to the support team or developers of that plugin.

    If you have any further questions or need additional assistance, feel free to reach out. We’re always here to help!

    Best regards,
    Nayeem Hossen

    Thread Starter Jeff Sherk

    (@jsherk)

    They told me to open ticket with you!

    Plugin Support Nayeem Hossen

    (@nayeemhossen)

    Hi @jsherk

    Thank you for letting us know that you’ve already contacted them.

    Our development team has prioritized this issue and is working on a resolution. I’ll keep you updated as soon as we have any progress.

    If you have any other questions, feel free to reach out through our Support portal

    Thank you for your understanding & co-operation!

    Regards,
    Nayeem Hossen

    Plugin Support Nayeem Hossen

    (@nayeemhossen)

    Hi @jsherk

    We’d like to let you know that we’ve released a new version of ThumbPress 5.8, which resolves this specific issue. We recommend updating the plugin to the latest version to fix the problem.

    We hope you’re satisfied with our plugin and the support you received. We would greatly appreciate it if you could take a moment to leave us a review here:?https://www.ads-software.com/support/plugin/image-sizes/reviews/?filter=5#new-post

    It would be a great achievement for us. Because your review could leave a positive impression on potential customers to trust us. Every positive review motivates our team to keep providing excellent service.

    If you encounter any further issues or need assistance with the update, feel free to reach out. You can also directly contact our Support portal

    Thank you for your patience and understanding!

    Thread Starter Jeff Sherk

    (@jsherk)

    Confirmed new version has fixed the problem! Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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