Plugin conflict with RankMath SEO

  • Resolved dimsal

    (@dimsal)


    4 years, 4 months ago

    Hi,

    What’s going on with your premium customers support? I’m a paid customer and send a support request 2 times already and it’s been 2 weeks without any response. Could you please take care of your paid customers.

    Regards,
    Dmitriy

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @dimsal,

    This is an existing issue and was already reported by another client. I’ll add a note to the bug report making reference to this forum thread.

    We received a support ticket and answered back, but the email never reached the destination.

    Since the email doesn’t seem to be working correctly, we should adjust your account information. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only.

    Please submit a support request through our bug contact form so we can check your account information https://www.imagely.com/report-bug

    Try using a different email address just in case or mention another email we can use to contact you back.

    Refer back to this forum thread and let them know Gaby referred you.
    Do not forget to add the link to this forum thread.

    Many thanks!

    Thread Starter dimsal

    (@dimsal)

    Thank you Gaby, just filed a bug report at provided link.

    Thank you @dimsal,

    Yes! we already got the report.

Viewing 3 replies - 1 through 3 (of 3 total)
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