Plugin conflict with WordPress PDF Templates

  • Resolved Colin

    (@colinsafranek)


    9 years, 2 months ago

    Hi,

    I am using a plugin called WordPress PDF Templates which allows me to generate a PDF version of any page template on the fly. The plugin is essential to my website user experience and business model.

    I recently noticed that the PDF generation url endpoint was timing out, getting a 502 response from the server, but there were no errors logged to explain why the PDF functionality might be broken.

    Since Awesome Support was the most recent plugin I installed, I tried deactivating it and the PDF plugin began to work again.

    There is some conflict, but because there are no errors being logged I really don’t know where to begin to troubleshoot.

    Could you please look into this? I am pretty stuck.

    I would love to continue using the Awesome Support plugin, but if I can’t resolve the PDF plugin conflict, then I’ll have to find another support plugin. I like your plugin a lot and I hope we can figure out the issue asap.

    Thanks in advance,

    – Colin

    https://www.ads-software.com/plugins/awesome-support/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author julien731

    (@julien731)

    Hi Colin,

    I just tested WordPress PDF Templates with Awesome Support and it works fine. Could you give me more details on how to re-create the issue and specify with version of the plugin you’re using.

    Thread Starter Colin

    (@colinsafranek)

    WordPress: Version 4.3.1
    Awesome Support: Version 3.2.1
    Wordpress PDF Templates: Version 1.3.9

    FYI: I have made some very small customizations to the list.php and details.php templates and copied them into an awesome-support directory in my theme folder. But none of the customizations would effect the PDF plugin… I can’t see how they would.

    My site is currently under construction. I could provide you with some creds if there is some way to privately send them to you…

    I have a custom post type session-plan with a couple custom templates, single-session-plan.php and one-month-session-plans.php. For each of the custom templates I have created a custom PDF template, single-session-plan-pdf.php and one-month-session-plans-pdf.php respectively.

    Before installing the Awesome Support plugin I was able to generate PDFs by navigating to the /pdf url endpoint for a single session-plan post, or for any page which had the one-month-session-plans.php template applied. No problems.

    Once I installed the Awesome Support plugin, when I tried to navigate to the above mentioned /pdf endpoints, the request would time out after about a minute.

    When I deactivated Awesome Support, the /pdf endpoints function properly and successfully generate the intended PDF.

    I would LOVE if you were willing to check it out on my site. How can I get you login creds privately?

    Thread Starter Colin

    (@colinsafranek)

    Hi again Julien,

    Where would you recommend I start looking in order to troubleshoot the apparent conflict with the PDF Templates plugin?

    I know you said that you tested the PDF Templates plugin with Awesome Support and that it worked for you, but for me, if I deactivate Awesome Support, the PDF plugin starts working again immediately. Then when I reactivate Awesome Support the PDF plugin stops working again (server request times out when I try to generate a PDF via the /pdf endpoint).

    I’m not a very advanced developer, but it seems like there’s a very clear causal relationship between the Awesome Support plugin and the PDF plugin, and since the Awesome Support plugin works fine whether the PDF plugin is active or not says to me that it’s the Awesome Support plugin which is preventing the PDF plugin from working, and no the other way around.

    How can I tackle this issue. I’ve already spent quite a few days integrating Awesome Support into my website and I would really like to avoid having to find and configure another support plugin.

    If I were to purchase a premium addon for your plugin would it make it more worth your while to take a look at my site and see if you can figure out what is causing the conflict?

    I could really use some help, even if you could just point me in the right direction for troubleshooting.

    Thanks in advance!

    – Colin

Viewing 3 replies - 1 through 3 (of 3 total)
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