[Plugin: Contact Form 7] Response Message Doesn't Show With Captcha

  • We use Contact Form 7 with the Really Simple Captcha plugin on our new site. The captcha works and the form submits perfectly, but the response message has stopped showing anywhere ever since we enabled the captcha plugin.

    The form can be seen in action at:
    https://www.accuracast.com/contact/quote/

    Any help to sort this would be greatly appreciated

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter farhadd

    (@farhadd)

    Any help on this would be really appreciated
    – the site & form are live and clients are complaining that they never know whether the form actually went through or not.

    Try deactivating the Really Simple Captcha plugin and using CF7’s inbuilt captcha. Or even better, its quiz option.

    Thread Starter farhadd

    (@farhadd)

    @esmi thanks for the reply

    I tried both suggestions, but the message still doesn’t show. If the form doesn’t go through, the validation error shows properly.

    But when the form submits properly, the success message doesn’t show.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    There must be a conflicting issue. Try deactivating ALL other plugins and switching to the default theme.

    Thread Starter farhadd

    (@farhadd)

    Pinpointed the issue – it was the line of Goal Tracking code for Google Analytics:

    on_sent_ok: “pageTracker._trackPageview(‘/contact/quote/thank-you/’);”

    Any ideas on how we could continue to track conversions with Analytics without breaking the “Thank you” message?

    Is our only option to redirect to a separate “Thank you” page?

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Google has new tracking function. Try _gaq.push

    on_sent_ok: "_gaq.push(['_trackPageview', '/contact/quote/thank-you/']);"

    https://www.ads-software.com/support/topic/plugin-contact-form-7-tracking-in-google-analytics

    Thread Starter farhadd

    (@farhadd)

    Works perfectly!

    Thank you SO much for your help.

    I had tried to find a related thread before posting here but didn’t quite manage, because I was searching for something specific to the submit response.

    @takayuki Miyoshi Might I suggest updating the Analytics code on your site so as to prevent more people like me hassling you for the same issue?

Viewing 7 replies - 1 through 7 (of 7 total)
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