• Resolved spartakku

    (@spartakku)


    The latest update has generated failures in all my sites. On some I had to go into recovery mode to deactivate the plugin. After updating to the latest version (1.0.201.1) things still don’t work (like the internal search engine). I am a premium version user.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @spartakku,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Looking forward to helping you.

    P.S. You can also open a new support topic with us on our website since you are a paid customer so we can assist you faster.

    Thread Starter spartakku

    (@spartakku)

    The problem was in the RankMath breadcrumb settings. In the “Search Results Format” section it had to be changed to: ‘Search for %s’
    RankMath technical support gave me the solution.
    Thank you very much.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @spartakku,

    Thank you for contacting Rank Math support and sorry for the inconvenience caused.

    The latest update has fixed the issue caused by the previous update of our plugin and it shouldn’t affect any other functionality of your site. Can you please share more details about the issues you are facing? You can also share some screenshots using a tool like https://imgur.com/ or a screencast using a tool like https://loom.com/ so we can check and assist you further.

    If there are any errors, then please share the error log with us. Having an error log will help us determine what is causing the error on your website.

    You can follow this guide to enable debugging in WordPress
    https://www.ads-software.com/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)
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