• We have problem with this plugin, it causes pages to reload on iOS especially Safari and Chrome when setup to be 2 column.

    Error that is happening is A problem occurred with this webpage so it was reloaded
    Let me know what can be the cause of this issue.

    https://cprosdev.com/dee/gallery/
    pass – d

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Chris Baldelomar

    (@cbaldelomar)

    Thanks for your report. I am not having any problems on any of our demo sites.

    For example: https://honeycrisp.angiemakes.com/

    You might test on your end to see if it is a theme related conflict, or another plugin conflict.

    Thread Starter sofijagb

    (@sofijagb)

    Thank you for reply, but we already did that.
    Even on twenty-seventeen theme.

    It is happening when we setup to be 2 columns of images on mobile devices.
    Since it is a masonry gallery we used

    -webkit-column-count: 2;
    -moz-column-count:2;
    column-count: 2;

    Can you tell me why is this causing so much trouble?

    Plugin Author Chris Baldelomar

    (@cbaldelomar)

    I still can’t reproduce the problem on my end. 2 columns is working fine on my end.

    Thread Starter sofijagb

    (@sofijagb)

    Thank you for your answer.

    Can you see it on the live site? https://deeforeman.com/gallery/

    If you cannot replicate it on your site, maybe you can see what is happening here on live site. If you do see it, what do you suggest other than basic troubleshooting that we already did.
    We disabled every plugin/function/theme/child theme etc… so on and it is still happening.

    What can be the cause of this?

    Plugin Author Chris Baldelomar

    (@cbaldelomar)

    You are also not on our latest version of our gallery plugin. We are currently on version 1.56. You are on 1.54.

    Thread Starter sofijagb

    (@sofijagb)

    Thank you fore response,

    On live site – yes it is an outdated version. We transferred site to dev site so we can troubleshoot, and it is on latest version and still happening.

    Plugin Author Chris Baldelomar

    (@cbaldelomar)

    I can only fix the problem if I can recreate it on my end. Feel free to send me a link to a test page and steps to recreate the problem you are describing.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Plugin crashes the site’ is closed to new replies.