• R Lev

    (@thestraightarrow)


    Long story short – I paid for a plugin, it didn’t work. I know how to work and install plugins, and this one was simply a piece of crap rip off that didn’t work. I went back and forth for days with the developer requesting a refund and during the email exchanges they were not only unhelpful but offensive, unprofessional, and made false claims (the proof of falsity I can back up with documentation). After I left a bad review on their plugin site they said they would give me a refund. Then the manager emailed me herself saying I could only get the refund if I changed my review to 5 starts a deleted all the content of the review. I’d like to note all the content was factual and honest, and again can be backed up via the email records. Are plugin developers allowed to bribe us for good reviews? I of course told them no way was I going to do any such thing. I just wanted to find out if this is against any rules on their part. It seems like it creates a dishonest marketplace for customers if plugin developers are able to bribe us with our refunds to get rid of bad reviews.

    IS it even possible to edit or delete a review in the first place?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    are plugin developers allowed to bribe us for good reviews?

    No, thank you for raising this.

    Thread Starter R Lev

    (@thestraightarrow)

    I’m sure you can access the review in my profile, but to make it easy for you, here is the relevant review: https://www.ads-software.com/support/topic/worst-company-i-have-ever-dealt-with-in-30-years-also-useless-plugin?replies=4

    I also have email documentation that I can send you if you need that. The relevant portion from the emails is below:

    So I kindly would like to ask you delete your review text and change the stars at least make it 4 if you don’t want to make it 5. And after you change it, within 10 minutes you refund will be under process, it can take several minutes, but I assure you it will be done immediately.”

    Also, when I refused to do so and told them it was even impossible to change or edit reviews, they replied with the following, albeit in broke english, I think implying that they have paid or bribed users for reviews before.

    I would like to inform you, that in WordPress you can change your rating any time. So we met this situation, that users changed their rating.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    In my opinion, some authors are messing up the www.ads-software.com review system by changing it from a feedback perspective into a customer perspective.

    Some authors advertise their commercial services on www.ads-software.com in one way or another, be it on a plugin description page or in the plugin itself. This introduces a confusion between what is and isn’t in the free plugin. I’ve seen happen when people create support and review topics on the www.ads-software.com plugin (the free one). In this case you’ve done the latter.

    www.ads-software.com doesn’t sell anything or intend to. It’s purpose is to distribute and maintain open-source software that is found on www.ads-software.com.

    If authors are using www.ads-software.com reviews as part of their business model then they’re missing the point.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You can change the rating in the same place you made it: https://www.ads-software.com/support/view/plugin-reviews/slider-image#postform

    Thread Starter R Lev

    (@thestraightarrow)

    Thank you. After the nasty emails and attempt at bribery to issue a refund that was previously promised, I won’t be changing their review, but it’s good to know. When I went to their review page to see if editing was even possible, I didn’t see an option but that link you sent worked so thank you. It’s the first review for a plungin I’ve ever left so I wasn’t sure of the policies or processes for editing. Thank you!

    Thread Starter R Lev

    (@thestraightarrow)

    n this case you’ve done the latter.

    Did I leave the review for their plungin in the wrong place? I didn’t see one for for the upgraded version of the plugin.

    In my opinion, some authors are messing up the www.ads-software.com review system by changing it from a feedback perspective into a customer perspective.

    I’m confused by the difference between a feedback and customer perspective. I my purpose in leaving the review was to let those considering upgrading the plugin that it didn’t work or provide any of the promised features.

    Not trying to dispute or argue anything, just trying to understand so I do things properly in the future. And I started the forum because I didn’t know if it was against WordPress policy for plugin creators to pay or bribe for favorable feedback. I didn’t even know if you guys oversee any of that in the first place. But in the event you do, I thought you should know.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Did I leave the review for their plungin in the wrong place? I didn’t see one for for the upgraded version of the plugin.

    Sort of, there isn’t a place on www.ads-software.com to support or review the commercial plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
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