Plugin Devleoper – unable to change status of certain support tickets

I am the developer of 9 plugins.

When I go into the support section of some of my plugins it works as expected.

However for some of my other plugins, when I reply to a support thread. I am not shown as the developer and I also cannot change the status of the ticket.

For example: https://www.ads-software.com/support/topic/cannot-create-new-button-2/

Thanks,
Scott